MIKAYLA FERREE
Twin Falls,ID
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Ulta Beauty
11.2024 - 02.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Store Manager
Natural Grocers
09.2023 - 11.2024
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
- Assisted in recruiting efforts by interviewing candidates for open positions in the store
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Supervised cash handling processes to ensure accuracy of transactions
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Provided leadership support during peak business hours by motivating staff members to meet targets
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
Grocery Manager
Walmart
05.2023 - 09.2023
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers
- Delivered expert customer service to store patrons and assisted with locating desired items
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames
- Analyzed store's inventory and ordered merchandise and products to keep stock level
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers
- Lead by example and took responsibility for all actions drive culture of performance excellence
- Drove consistent grocery sales with effective merchandising and promotions implementation
Homelines Department Manager
Walmart
07.2022 - 05.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Resolved customer inquiries and complaints requiring management-level escalation
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Interviewed prospective employees and provided input to HR on hiring decisions
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Organized team activities to build camaraderie and foster pleasant workplace culture
Barista/Shift Supervisor
Target
12.2020 - 07.2022
- Checked temperatures of freezers, refrigerators and heating equipment
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Established and adjusted ordering parameters to manage inventory
- Arranged merchandise and built eye-catching displays to increase sales
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
- Coached staff on strategies to enhance performance and improve customer relations
- Delegated work to staff, setting priorities and goals
- Cleaned and sanitized kitchen equipment, utensils and work stations
- Observed food safety and sanitation protocols to reduce germ spread
Produce Manager
Walmart
03.2019 - 07.2020
- Received produce deliveries and unloaded produce
- Trained and coached new team members
- Participated in quarterly inventory counts and conducted inventories
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales
- Replenished, rotated and culled displays several times daily
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage
- Trimmed, washed and bundled produce
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance
- Provided clear, attractive and consistent signage
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
Health and Beauty Department Manager
Walmart
04.2018 - 03.2019
- Developed, implemented, and improved employee targets and operational policies to boost productivity and team performance
- Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention
- Walked through the department multiple times to assess and correct issues such as cleaning and stock replenishment requirements each shift
- Improved merchandising and promotional strategies to increase customer engagement and sales
- Marked down clearance items and moved merchandise to its proper location in the store
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences
- Put in place daily operating procedures to keep the store clean, well-stocked, and organized
- Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends
Sales Associate
Walmart
07.2015 - 04.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Canyon Ridge High School
Twin Falls, ID05-2017
Skills
- Inventory Control
- Food Safety
- Recruiting
- Barista Experience
- Professionalism and ethics
- Event planning and execution
- Staff training and development
- Client relationship building
- Product knowledge expertise
- Marketing and promotions
- Retail inventory management
- Operational efficiency
- Active listener
- Team collaboration
- Attention to detail
- Problem-solving
- Adaptive and creative
- Display setup
- Flexible schedule
- Goals and performance
- Work Planning and Prioritization
- Sales strategies
- Relationship building and management
- Records management
- Human resource policies
- Verbal and written communication
- Labor cost controls
- Organizational development
- Deadline oriented
- P&L management
- Vendor relationships
Timeline
General Manager
Ulta Beauty
11.2024 - 02.2025
Assistant Store Manager
Natural Grocers
09.2023 - 11.2024
Grocery Manager
Walmart
05.2023 - 09.2023
Homelines Department Manager
Walmart
07.2022 - 05.2023
Barista/Shift Supervisor
Target
12.2020 - 07.2022
Produce Manager
Walmart
03.2019 - 07.2020
Health and Beauty Department Manager
Walmart
04.2018 - 03.2019
Sales Associate
Walmart
07.2015 - 04.2018
High School Diploma -
Canyon Ridge High School
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