James Leonardi

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

Assistant Manager for 6 years managing employees, communication with customers and my staff.

Developed and implemented innovative strategies to increase customer loyalty and retention.

Good use of strong words and active language.

Improve team efficiency by implementing new workflow process and schedules.

Reduce employee turnover, providing comprehensive training programs and clear communication of expectations.

Ensure safe work environment with consist adherence to safety guidelines and protocols.

Maintain detailed records of personnel, equipment usage, and project for accurate reporting.

Always on time and exceeding overtime when my boss needs me to.

Developed strong relationship's with clients through transparent communication, meeting or exceeding project expectations.

Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.

Assigned tasks to team members on proper and safe use of tools and equipment.