James Letourneau
Eustis ,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Planet Fitness
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Flight Attendant
United Airlines
06.2023 - 10.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Front of House Employee
Chic-Fil-A
08.2020 - 08.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
United States Marine
US Marines Corps
06.2019 - 06.2020
- Promoted a culture of safety, ensuring strict adherence to guidelines and reducing incidents during training exercises.
- Maintained required level of proficiency in use of firearms.
- Upheld Marine Corps standards for dress and appearance regulations for professional appearance.
- Trained in small arms, anti-armor and indirect fire weapons.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
Education
No Degree - Flight Attendant
United Airlines Training Center
Houston, TX06.2023
High School Diploma -
Umatilla High School
Umatilla, FL05.2019
Skills
- Customer Service
- Customer Relations
- Computer Proficiency
- Complaint Handling
- Documentation
- Filing
- Quality Control
- Service Upselling
Timeline
Customer Service Representative
Planet Fitness
07.2024 - Current
Flight Attendant
United Airlines
06.2023 - 10.2023
Front of House Employee
Chic-Fil-A
08.2020 - 08.2021
United States Marine
US Marines Corps
06.2019 - 06.2020
No Degree - Flight Attendant
United Airlines Training Center
High School Diploma -
Umatilla High School