Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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James Lewis

Elm City,NC

Summary

Personal Banker with extensive experience in customer service and management. Enthusiastic and highly motivated to provide quality service in all aspects of work. Well valued member of the team. Goal oriented, with a strong moral character. In an ever expanding business there is always room for improvement, striving for success and excellence is key.

Overview

14
14
years of professional experience

Work History

Polo Specialist/Area Manager

Belk
Morehead City, 28557, NC
05.2008 - 05.2012
As a sales specialist and area manager, I was required to meet monthly sales goals. As well as offer and open a line of credit for customers, via GE Moneybank. My responsibilities also entailed overall maintenance of my department, customer service, conflict resolution, placing orders, and keeping cash drawers balanced.

Assistant Manager

Ribeyes Steakhouse
New Bern, NC
05.2012 - 10.2012

Responsible for opening and closing duties

Wash dishes for lunch cook, set up prep station

Help waitstaff with store setup

Take orders from patrons

Cook and prepare all meals

Check with customers for any conflict resolution

Receive and stock bi-weekly shipments of US Foods deliveries

Maintain and keep a staff of six efficient at any time

Make bank deposits

Place work orders

Clean and maintain cook station and dining area

Sales Associate - Store Manager

Joseph A. Bank Clothiers
New Bern, NC
12.2012 - 10.2014

Promote a positive, enthusiastic, and motivated work environment for all employees.
Opening and closing store procedures.
Creating a weekly schedule for all employees, that also conforms to company policy for payroll and hours.
Overseeing tailor productivity, time management of incoming alterations, personally fitting customers and marking them for alterations.

Comfortably manage and and motivate a staff of seven.
Responsible for the process of hiring and firing within the store whenever necessary. 
Placing maintenance orders, supply orders, customer orders, and tailoring orders.
Perform weekly audit of store operations and upkeep.
Settle customer service issues, conflict resolution, as well as employee concerns.
Train new associates for all aspects of the job.
Maintain sales quotas, alteration revenue, and customer/employee report.
Read customers and do everything possible to meet or exceed their needs and expectations.
Make daily deposits and keep the cash drawer balanced.
Maintain a clean, inviting, productive, and efficient business.

Customer Sales and Service Representative

Wells Fargo Bank, N.A.
Wilson, NC
10.2014 - Current

As a CSSR at Wells Fargo, my duties are as such.

Offer a quality and expedient experience for customers while providing them with valuable tools to help them succeed financially.

Conduct a wide variety of account maintenance.

Make cold calls and visit local businesses for sales leads.

Process loans, lines of credit, credit cards, and fraud claims.

Count and sell cash from the store vault.

Send referrals for student loans, mortgage, insurance and financial advisers.

Reach out to customers on multiple follow up calls to ensure satisfaction.

Safe deposit box maintenance and entry.

Address customer issues and concerns politely and respectfully.

Keep sales and solutions goals at store required levels.

Be knowledgeable of and adhere to policies and procedures set forth by the company as well as the government.

Promote growth and an overall positive experience for our valued customers.

Education

High School Diploma - undefined

Ralph L. Fike Highschool
2007

Skills

Highly motivated, fast learner
Excellent work ethic
Customer service specialist
Productive and efficient

7 years of sales and service experience

Microsoft and POS proficient
Quarterly financial maintenance
Coherent, respectful, professional
 Promotes teamwork

Management experience

Accomplishments

Local Rotarian

Recipient of multiple customer compliments.
Recipient of personal incentives for exceeding sales goals.

Timeline

Customer Sales and Service Representative

Wells Fargo Bank, N.A.
10.2014 - Current

Sales Associate - Store Manager

Joseph A. Bank Clothiers
12.2012 - 10.2014

Assistant Manager

Ribeyes Steakhouse
05.2012 - 10.2012

Polo Specialist/Area Manager

Belk
05.2008 - 05.2012

High School Diploma - undefined

Ralph L. Fike Highschool
James Lewis