Proven leader in retail management, notably with Rouses Market, where I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations. Expert in inventory control and customer service management, my strategic approach resulted in a marked improvement in store performance and team productivity. Skilled in fostering strong team dynamics and implementing effective sales techniques, I consistently drive growth and operational excellence. Focused Assistant Store Manager known for creating merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Hi, I’m
James Lewis
retail management
Houston,TX
Summary
Overview
17
years of professional experience
Work History
Rouses Market
Assistant Store Manager
04.2022 - Current
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Rouses Market
Grocery Department Manager
06.2019 - 04.2022
Job overview
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
- Conducted regular performance evaluations, identifying areas for improvement among staff members and implementing targeted coaching initiatives accordingly.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Evaluated suppliers to maintain cost controls and improve operations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
Lowes Home Improvment
Backroom Inventory Supervisor
01.2015 - 03.2019
Job overview
- Reduced inventory discrepancies by conducting thorough audits and identifying areas for improvement.
- Managed vendor relationships to ensure timely delivery of products and resolve any issues promptly.
- Conducted routine inspections of storage areas to identify potential hazards or inefficiencies, implementing corrective actions as needed.
- Assisted in the hiring process, interviewing candidates for backroom positions to ensure a skilled workforce was maintained consistently.
- Provided ongoing support to sales associates, assisting with product inquiries or locating items in the backroom as needed.
- Improved inventory accuracy by implementing efficient organization and labeling systems.
- Trained new employees on company policies, procedures, safety guidelines, and best practices within the backroom operations area.
- Improved overall store performance by actively participating in management meetings and contributing valuable input on backroom operations strategies.
- Achieved on-time order fulfillment by closely monitoring shipment schedules and addressing any delays proactively.
- Maintained orderly stockroom for ease of retrieval.
- Received incoming merchandise and stored in correct stock locations.
- Maintained accurate records of inbound shipments, ensuring proper documentation was filed accordingly.
- Coordinated cross-functional teams for efficient execution of tasks during peak periods or special projects.
- Optimized warehouse space utilization by redesigning storage layouts and implementing effective inventory management practices.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Performed weekly inventory counts to verify stock levels.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Conducted periodic audits to verify inventory accuracy.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
Schnucks Markets
Grocery Department Manager
12.2010 - 01.2015
Job overview
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Schnucks Markets
Stocker
08.2007 - 12.2010
Job overview
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Consistently lifted materials weighing as much as 50 pounds.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
Hazelwood Central High SchoolFlorissant, MO
High School Diploma
05.2007
University Overview
Skills
Problem-Solving
Customer Service
Customer experience
Customer Service and Engagement
Retail Operations
Inventory Control
Customer Relations
Time Management
Store Organization
Team Building and Leadership
Store Opening and Closing
Attention to Detail
Customer Service Management
Staff Supervision
POS systems operations
Employee Scheduling
Pricing and Markdowns
Sales Techniques
Sales Growth
Inventory counting
Order Management
Stock Rotations
Human resource policies
Timeline
Assistant Store Manager
Rouses Market
04.2022 - Current
Grocery Department Manager
Rouses Market
06.2019 - 04.2022
Backroom Inventory Supervisor
Lowes Home Improvment
01.2015 - 03.2019
Grocery Department Manager
Schnucks Markets
12.2010 - 01.2015
Stocker
Schnucks Markets
08.2007 - 12.2010
Hazelwood Central High School
High School Diploma
Availability
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