James Lewis
Saint Louis,MO
Summary
Dynamic professional with a proven track record in workflow optimization and team collaboration, honed at Saint Peters Community Pharmacy. Excelled in maintaining confidentiality and HIPAA compliance, enhancing patient service quality. Demonstrated exceptional problem-solving skills and labeling accuracy, contributing significantly to operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Saint Peters Community Pharmacy
09.2021 - Current
- Answered incoming phone calls and addressed questions from patient and healthcare providers.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved patient problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and assist with prior authorizations.
Delivery Driver
Jimmy Johns
03.2019 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Warehouse Worker
McKesson
01.2020 - 03.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
High School Diploma -
Holt High School
Wentzville, MO07-2014
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Insurance verification
- Pharmacy ethics
- HIPAA
- Patient confidentiality
- Processing payments
- Labeling accuracy
Timeline
Pharmacy Technician
Saint Peters Community Pharmacy
09.2021 - Current
Warehouse Worker
McKesson
01.2020 - 03.2020
Delivery Driver
Jimmy Johns
03.2019 - 09.2021
High School Diploma -
Holt High School