Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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JAMES LEWIS III

JAMES LEWIS III

IT Program/Project Manager
Ocala,FL

Summary

Professional Project Manager with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Extensive experience working with diverse customers and communicating technical concepts to non-technical audiences. Accomplished at handling changing company, customer and project demands. Experienced in project completions utilizing Agile / Waterfall methodologies, keeping team morale high while meeting aggressive deadlines and completing complex project requirements. A quick learner with the proven ability to learn new systems and concepts. Skilled and experienced in a fast-paced military environment as a Program Manager/ Task Manager/ Sr. Systems Administrator (SA)/ Incident Management Officer (IMO)/ Joint Automation's Management Officer (JAMO) with current government Top Secret/Sensitive Compartmentalized Information clearance. In addition to 15+ years of Information Technology and Leadership skills my training, skills and IT education include but not limited to:

Overview

15
15
years of professional experience

Work History

Project Manager

Resource Management Concepts, Inc.
11.2023 - Current
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed project status updates to stakeholders and executive management.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Monitored project progress, identified risks and took corrective action as needed.

Information Technology Manager(NCOIC)

U.S. Southern Command
05.2018 - Current
  • Manage user profiles, security access and shared file structures.
  • Took on the role of SharePoint Administrator; I manage, create and implemented the US SOUTHCOMM SCJ8 SharePoint webpage project to improve reporting and tracking methods for SCJ8 section and 22 various countries.
  • Devise incisive workarounds and resolutions for common SCJ8 problems.
  • Maintain calm, professional demeanor when faced with high demanding and high volume workloads.
  • Supervise and provide military support for 6 contractor employees.
  • Investigate technical issues using knowledge base and personal experience to complete timely resolutions.
  • Researched and recommended innovative and automated approaches to routine tasks.
  • Actively led training, mentoring and continuous development for 4 students in their Internship program.

Deputy Program Manager/Operations Manager

General Dynamics IT
12.2022 - 10.2023
  • Acted as the Sr. Program Manager and have been the onsite Program Manager for ITSS Crane supporting operations, the customer and over 120 employees; while ensuring on-time program deliverables and customer satisfaction.
  • Lead Transition manager, ensuring tasking is still being completed while transitioning off the current contract.
  • Prepares and delivers performance appraisal for staff.
  • Foster an environment that motivates employees to take ownership of their metrics and holds them accountable for hitting those metrics.
  • Reviewed work reports and suggested process changes for improved efficiency.
  • Recruit, hire and provided initial training for new personnel and oversee personnel to achieve performance and quality targets.
  • Mentor and coach other Project managers and team members on productivity strategies to accomplish challenging goals.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Assisted with organizing and led staff orientation programs and training to promote collaboration.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitor project risks, issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
  • Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintain great rapport with customer by mainlining open communication on statuses.
  • Continuous process improvement and collaboration with other managers to enhance service delivery.

Project/Task Manager

General Dynamics IT
03.2022 - 12.2022
  • Provides technical, administrative, and operational leadership to assigned project or tasks, including contract and subcontractor management. As well as perform high level technical services on tasks as needed.
  • Built successful project plans covering objectives, resources and staffing to meet schedules utilizing Agile and Waterfall methodologies.
  • Obtain needed resources by strategically negotiating with stakeholders and outside suppliers.
  • Mentor and coach 36 team members to further develop competencies.
  • Foster an environment that motivates employees to take ownership of their metrics and holds them accountable for hitting those metrics.
  • Maintained open communication by presenting regular updates on project status to customers and senior leadership.
  • Changed existing processes and implemented new processes to improve efficiency resulting in a 26% higher success rate.

Senior System Administrator/Lead

General Dynamics IT
08.2020 - 03.2022
  • Administered as an Project Lead, using Waterfall Methodologies for two annual Lifecycle replacement projects, which consisted of developing project management roadmap to define project objectives, timelines and milestones. Provided weekly status reports to Government Lead and Branch Manager. Both projects consisted of an allotted budget of $900,000.
  • System Administrator Lead for 32 admins in support of NSWC Crane throughout the entire base for RDT&E network and standalone systems.
  • On multiple occasions, acted as Program Manager for TI1C, TI7C and TI8C. Which consists of 40 administrators.
  • Completed reports detailing network and systems performance, costs and downtime issues.
  • Standardized job tasks and trained junior team members on industry best practices and standards as well as quality improvement.
  • Provide comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Manage placement of current and new admins based on department's user and system ratio along with the complexity of the department.
  • Organize ongoing technical training and personal development classes for staff members.
  • Coordinate and host meetings with ISSOs and admins to improve communication and technical efforts for RMF packages.
  • Participated in conducting annual performance reviews for junior admins.

Systems Administrator

General Dynamics IT
12.2019 - 07.2020
  • Provide patching and administer support for a minimum of 227 systems.
  • Performed scans in Assured Compliance Assessment Solution (ACAS) software, then review and identify known risks according to Cyber Security requirements and mitigate according to Security Technical Implementation Guide (STIG) determined by the ISSO to reduce the likelihood of risk to the system and network.
  • Took initiative to gather a team of 3 additional higher tier support admins in support of providing re-connection with ACE Windchill/CREO access to our clients.
  • Provide secondary support for AMAG security systems through-out Crane Naval Warfare base.
  • Perform workstation, server, network, and application scanning to determine vulnerability risks that may exist.
  • Apply appropriate updates to systems as required to maintain CS compliance in accordance with DOD directives.

System Administration/Help Desk Technician III

General Dynamics Info Tech
03.2019 - 12.2019
  • Identified as Trusted Agent (TA) in support of all lower-level groups within 405th ESPTS.
  • Create and manage user and computer accounts across Air Force NIPR and SIPR networks.
  • Serve as a liaison between Air Force and Army communications team by managing and requesting user and computer accounts on Army's NIPR, SIPR and Centrix networks.
  • Conduct back-ups on firewalls, e-mail servers, domain name servers, domain controllers, and any other critical servers as specified.
  • Monitor facility performance and provide recommendations to optimize the facility (system performance).
  • Responsible for maintaining compliance with all associated guidance and directives in SPIN-C along with guidance and directives issued in Communication Tasking Orders (CTO).
  • Bestow guidance and work leadership to less-experienced technicians.
  • Provide administration, installation, operation, along with scheduled and unscheduled maintenance support on all AFCENT supported network.

Client Support Administrator / Tech II

General Dynamics Information Technology
06.2018 - 03.2019
  • Improved job tasks and mentored junior team members on best practices and standards.
  • Managed, review and approve request forms according to standards and guidelines on a regular basis.
  • Researched, identified, and responded to client inquiries expeditiously, providing reactive and proactive customer support.
  • Provided software and system troubleshooting and support.
  • Utilize Remedy and other tools, to log and manage trouble tickets.
  • Provide my expertise and knowledge to support and interface with site Client Support Liaisons (CSL) to ensure all Service Desk resources are utilized in the most efficient manner.
  • Create and manage user and email accounts using Microsoft Exchange Server(Active Directory), DEPO and User Manager.
  • Set up, optimized and managed network equipment on NIPR, SIPR and CX-SWA enclaves.
  • Often chosen to spearhead more challenging projects directed by commander.
  • Diagnosed technical problems and communicated solutions to customers while maintaining a great rapport even with irate customers.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Traveled to client sites and answered questions via phone and email so that issues were remedied in a timely manner.

Service Desk Administrator I

Five Rivers LLC
03.2018 - 06.2018
  • Utilize Remedy and other tools, to log and manage trouble tickets.
  • Provide my expertise and knowledge to support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
  • Create and manage user and email accounts using Microsoft Exchange Server(Active Directory) and User Manager.
  • Assists IMOs with daily functions of computer, network and software management for the site and all users supported by the service desk.
  • Utilize Remote Desktop Connection to troubleshoot, install, configure, and upgrade computer software and hardware.
  • Provide telephone customer support for incoming and follow up calls for initial troubleshooting.
  • Troubleshoot Windows 10/7 issues on Army Gold Master/Universal Gold Master.
  • Deliver immediate assistance to all customers who come to the Service Desk.
  • Troubleshoot all other site authorized software with IMOs and users.
  • Manage Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.

Program Support Assistant OA GS-303-6 / Chief of Staff

NF/SG Veterans Health System
03.2015 - 04.2018
  • Completely credential a multitude of providers to include Nurses, Psychologist, Dental Assistance and etc; within Vet Pro to standards or above while ensuring my station’s healthcare accreditation requirements are met.
  • Conduct primary source verifications for Provider credentials.
  • Create, manage, and report weekly on the status of all my providers that I am credentialing.
  • Work collectively with my peers to successfully come up with new processes to try to expedite our Credentialing processes.
  • Constantly follow up with providers and other personnel to ensure that I am performing in a timely manner to meet or exceed the goals of my section, while maintaining polite communication skills.
  • Assist providers with any of their needs such as Logging into Vet Pro, to resetting their password, to questions in general that they may be concerned about, and etc.
  • Team player in many ways from assisting a staff member who is not understanding why an item is not verifying to me troubleshooting a problem for them to be able to login into VetPro.
  • Communicate consistently and maintain a good rapport with Service Chief’s to strengthen the relationships in order are credential candidates timely and with all proper documentation present.

System Operations Non-Commissioned Officer In Charge (NCOIC)

Joint Network Control Center–Afghan (JNCC-A)
11.2016 - 02.2018
  • Create, maintain and manage Foreign National and Local National NIPR and CX-SWA accounts for all units across the Combined Joint Operations Area-Afghanistan (CJOA-A) while implementing GPO's to insure secure account capabilities.
  • Create mailbox accounts utilizing the Exchange Management Console.
  • Utilized System Center Configuration Manager(SCCM) to assist my contractors, analyze, and maintain reports for the commander.
  • Managed the 11-person JNCC-A System Operations department, allocating resources to ongoing projects and enforcing deadlines.
  • Responsible for over $400,000 of sensible and expendable communications equipment. While keeping an adequate record of the item's location using Excel.
  • Work closely with the Information Assurance (IA) team to assist mitigating workstations for vulnerabilities reported by HBSS and ACAS within the entire CJOA-A.
  • Baseline and re-image workstations and laptops on all enclaves.
  • Setup workstations for new users within JNCC-A.
  • Unaidedly created, maintained, managed as well as validated proper submission of account request for all standard user accounts within JNCC-A which consisted of more than 100 personnel. Completed Remedy tickets successfully and within a timely manner.
  • My daily roles included but not limited to being the only JAMO, JNCC-A Service Desk and IMO for the entire JNCC-A and our subordinates; along with serving as a Systems Administrator.
  • Managed and completed Life-cycle replacement (Tech Refresh) for the whole JNCC-A for all enclaves.
  • Utilized Active Directory on a day basis to fulfill day duties to include granting and taking away user's rights, adding and removing users from distribution groups and etc.
  • Generated a Standard Operating Procedure(SOP) for creating and modifying Foreign National and Local National accounts to initiate the process of the changeover of responsibility down to site level System Administrators across Afghanistan.

25U (SIGNAL SUPPORT SYSTEMS SPECIALIST) / Communications Sergeant

U.S. Army Reserve/ 766th Engineer Company
02.2014 - 11.2016
  • Supervise, install and troubleshoot Signal support systems and terminal devices, to include radios, computers, printers, wire, and battlefield automated systems.
  • Maintained responsibility of sensitive equipment worth a little over $200,000.
  • Prepared, maintained and supplied requests for signal support.
  • Responsible for the health, welfare, safety, and personal and professional development of 3 Soldiers.
  • Operated and performed preventive maintenance check and services on vehicles, radio’s, computers, power generators and other mission essential equipment.
  • Acted as Unit Supply Sergeant for multiple missions, those duties include but not limited to: Receives, inspects, inventories, loads, unloads, segregates, stores, issues, delivers and turns-in organization secured and controlled weapons and ammunition in security areas.
  • Inspect completed work for accuracy and compliance with established procedures by commander.

Human Resources Assistant GS-0203-05 / Awards, Benefits and Compliance

NF/SG Veterans Health System
01.2014 - 03.2015
  • Ensure all Workers’ Compensation files have correct documents in the proper places as well as insuring that proper signatures are where required on the forms for properly completion.
  • Assist with and ensure that employees and supervisors successfully create and maintain within compliance by completing their case files in ASISTS in a timely matter.
  • Provide outstanding and selfless customer service within the scope of my assigned duties in order to assist employees with any technical and non-technical issues.
  • Create and manage various important monthly reports primarily utilizing Excel. Follow up with supervisors and employees regarding missing documentation as necessary.
  • Follow proper OWCP procedures while forwarding medical documents and forms via mail to the Department of Labor.
  • Scan and upload medical files and non-medical files into ECOMP while following proper Department of Labor Policy, Regulation and established Procedures.
  • In addition to my usual daily duties, I assist with the maintenance of all record files and provide assistance and direct support to my Human Resources Specialist with their duties and responsibilities.
  • Ensure that cases are transmitted to the Department of Labor in a timely manner.
  • Prepare information Packets for Workers Compensation trainings.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.

Human Resources Assistant GS-0203-05 / Processing and Records

NF/SG Veterans Health System
11.2013 - 01.2014
  • Served as Manager of Work-study employees for my assigned HRMS section.
  • Served as Local Administrator for the Child Care Subsidy Program.
  • Provided outstanding and selfless customer service within the scope of my assigned duties in order to assist employees with any technical and non-technical issues they may have had.
  • Utilized VistA program to provide Employment Verification to numerous companies while maintaining HIPPA Policies and established Guidelines.
  • Verified records for employees and assisted them with the correct preparation of paperwork such as Health Benefits forms, Life Insurance Forms, Thrift Savings Plan documentation and Beneficiary forms.
  • Utilized P.A.I.D. system to Code-in Name Changes, Address Changes, Email Changes, TSP Changes and Life Insurance changes.
  • Scanned and uploaded personnel files into their eOPF Records, printed files for employees from there eOPF Records and updated personnel files per supervisor's request.

File Clerk/OA GS-305-4 / Processing and Records

NF/SG Veterans Health System
03.2013 - 11.2013
  • Provided outstanding and selfless customer service within the scope of my assigned duties in order to assist employees with any technical and non-technical issues they may have had.
  • Utilized VistA program to provide Employment Verification to numerous companies while maintaining HIPPA Policies and established Guidelines.
  • Verified records for employees and assisted them with the correct preparation of paperwork such as Health Benefits forms, Life Insurance Forms, Thrift Savings Plan documentation, and Beneficiary forms.
  • Utilized P.A.I.D. system to Code-in Name Changes, Address Changes, Email Changes, TSP Changes, and Life Insurance changes.
  • Scanned and uploaded personnel files into their eOPF Records, printed files for employees from there eOPF Records, and updated personnel files per supervisor's request.
  • Viewed as the IT Point of Contact due to my knowledge and skills with computers.

Communications Technician / S6

257th Movement Control Battalion
08.2011 - 08.2012
  • Created and managed standard user accounts.
  • Keep precise and well-organized files of user account paperwork.
  • Installed, maintained, and troubleshoot computer workstations for over 82 users.
  • Performed Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment.
  • Prepared maintenance and supply requests for unit level signal support.
  • Created a plan to migrate approximately 82 user’s classified and unclassified information from one server to another within a week, without losing important information.
  • Served as Lead technician for our department during the absence of my supervisor.
  • Worked closely with network administrators and server engineers to deliver quality service.

25U (SIGNAL SUPPORT SYSTEMS SPECIALIST) / Unit S6

257th Movement Control Battalion
11.2008 - 08.2011
  • Worked under strict deadlines and responded to service requests within a timely manner.
  • Installed, operated and maintained selected terminal and electronic devices to include computers, tactical radios and antennas.
  • Prepared maintenance and supply requests for signal support.
  • Operated and performed preventive maintenance check and services on vehicles and power generators.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Due to observed work ethics I quickly became senior point of contact in the absence of the supervisor.

Education

Bachelor of Science - Information Technology Management

American Public University System
Charles Town
2025

Technical Studies - Network And System Administration

New Horizons
Gainesville, Florida
12.2014

High School Diploma - undefined

North Marion High School
Sparr, Florida
2008

Skills

  • Client relations specialist
  • Project/Team management
  • PowerShell
  • Agile / Waterfall Methodologies
  • Program Operations
  • Microsoft Server 2012
  • Security Plus ce (Exp: 04/2026)
  • Project Management Professional (PMP) (Exp: 07/2025)
  • ITIL v4 knowledge
  • MS Office Programs
  • Active Directory
  • Exchange Mgt Console
  • Group Policy Objects (GPO)
  • System Center Configuration Manager (SCCM)
  • Cisco Certified Network Assistant (CCNA Exp: 2022)
  • MCSA Windows 10
  • Deliverable Managment

Affiliations

  • Alpha Military Lodge #195 Bagram, Afghanistan (Junior Deacon)
  • Al Ali Temple #224 Oasis of Afghanistan
​

Timeline

Project Manager

Resource Management Concepts, Inc.
11.2023 - Current

Deputy Program Manager/Operations Manager

General Dynamics IT
12.2022 - 10.2023

Project/Task Manager

General Dynamics IT
03.2022 - 12.2022

Senior System Administrator/Lead

General Dynamics IT
08.2020 - 03.2022

Systems Administrator

General Dynamics IT
12.2019 - 07.2020

System Administration/Help Desk Technician III

General Dynamics Info Tech
03.2019 - 12.2019

Client Support Administrator / Tech II

General Dynamics Information Technology
06.2018 - 03.2019

Information Technology Manager(NCOIC)

U.S. Southern Command
05.2018 - Current

Service Desk Administrator I

Five Rivers LLC
03.2018 - 06.2018

System Operations Non-Commissioned Officer In Charge (NCOIC)

Joint Network Control Center–Afghan (JNCC-A)
11.2016 - 02.2018

Program Support Assistant OA GS-303-6 / Chief of Staff

NF/SG Veterans Health System
03.2015 - 04.2018

25U (SIGNAL SUPPORT SYSTEMS SPECIALIST) / Communications Sergeant

U.S. Army Reserve/ 766th Engineer Company
02.2014 - 11.2016

Human Resources Assistant GS-0203-05 / Awards, Benefits and Compliance

NF/SG Veterans Health System
01.2014 - 03.2015

Human Resources Assistant GS-0203-05 / Processing and Records

NF/SG Veterans Health System
11.2013 - 01.2014

File Clerk/OA GS-305-4 / Processing and Records

NF/SG Veterans Health System
03.2013 - 11.2013

Communications Technician / S6

257th Movement Control Battalion
08.2011 - 08.2012

25U (SIGNAL SUPPORT SYSTEMS SPECIALIST) / Unit S6

257th Movement Control Battalion
11.2008 - 08.2011

Bachelor of Science - Information Technology Management

American Public University System

Technical Studies - Network And System Administration

New Horizons

High School Diploma - undefined

North Marion High School

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