James Lin
Fort Lee,NJ
Summary
Progressive experience in human resources with experience as a strategic leader, decision-maker, and problem solver. Communicates clearly and effectively while operating with a strong sense of urgency. Hardworking team-player with exceptional communication skills and superior customer service.
Overview
12
12
years of professional experience
Work History
Contact Representative
Department Of The Treasury, Internal Revenue Service
05.2023 - Current
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
IT Technician
J.A. Lee Electric
06.2021 - 11.2022
- Provided day-to-day support communicating directly with end users to resolve software and hardware issues
- Assisted with resolving VoIP (Voice over Internet Protocol) Phone system issues
- Developed and maintained standard computer configurations for end-user computers
- Configured and deployed computers and associated peripheral equipment to meet the business's needs
- Maintained computers by performing troubleshooting, repairs and/or replacements
- Managed inventory, tracking and disposal of end-user IT equipment
- Communicated clearly and calmly with all customers & employees at different levels of technical and non-technical skills sets
Elevator Mechanic Helper
Nouveau Elevator
11.2016 - 03.2018
- Inspected wiring connections, control panel hookups, door installations, and alignments and clearances of cars and hoist ways to ensure that equipment will operate properly
- Performed adjustments of safety controls, counterweights, door mechanisms, and components such as valves, ratchets, seals, brake linings, roller guides, etc
- Connected electrical wiring to control panels and electric motors
- Connected car frames to counterweights, using steel cables; assemble elevator cars, installing each car's platform, walls, and doors
- Maintained mechanic's tools, shaft ways, motor rooms, and pits
Business Development Center
Paragon Acura
09.2015 - 10.2016
- Sold both new and used certified vehicles, as well as finance and related products
- Executed key sales strategies through opening, investigation, selection, demonstration, closing
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Compiled and analyzed data to determine approaches to improve sales and performance.
After-Service Sales Department
Crystal Windows And Door Systems
08.2014 - 09.2015
- Performed front desk counter sales
- Assisted with after services both on/off premises
- Created efficient routes for technicians based on customer loyalty and location
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shipping & Service Coordinator
Crystal Window and Door Systems
01.2014 - 08.2014
- Checked shipments against paperwork and signed documents.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Assistant Manager
The Wine Cellar of Queens
01.2012 - 10.2013
- Executed daily procedures and general policies within the store
- Acted on behalf of the General Manager during emergency decision making
- Oversaw and managed workplace efficiency by directing staff during high foot traffic
- Handled cash, and updated daily inventory and requisitioning of supplies and equipment
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
B.B.A - Marketing Administration
Zicklin School of Business, Baruch College
New York, NYA.S - Business Administration
Queensborough Community College
New York, NYRefrigeration And HVAC - HVAC & Operating Engineer
The Refrigeration Institute
New York, NY06.2021
Skills
- Proficiency in Microsoft Office Suite
- Excellent customer relations and communication skills
- Working in a fast-paced and demanding environment
- Employee relations
- Consultative selling techniques under company guidelines
- Technical Support, Troubleshooting and Diagnostics
Timeline
Contact Representative
Department Of The Treasury, Internal Revenue Service
05.2023 - Current
IT Technician
J.A. Lee Electric
06.2021 - 11.2022
Elevator Mechanic Helper
Nouveau Elevator
11.2016 - 03.2018
Business Development Center
Paragon Acura
09.2015 - 10.2016
After-Service Sales Department
Crystal Windows And Door Systems
08.2014 - 09.2015
Shipping & Service Coordinator
Crystal Window and Door Systems
01.2014 - 08.2014
Assistant Manager
The Wine Cellar of Queens
01.2012 - 10.2013
B.B.A - Marketing Administration
Zicklin School of Business, Baruch College
A.S - Business Administration
Queensborough Community College
Refrigeration And HVAC - HVAC & Operating Engineer
The Refrigeration Institute