James Lin
Fort Lee,NJ
Summary
Progressive experience in human resources with experience as a strategic leader, decision-maker, and problem solver. Communicates clearly and effectively while operating with a strong sense of urgency. Hardworking team-player with exceptional communication skills and superior customer service.
Overview
12
12
years of professional experience
Work History
Contact Representative
Department Of The Treasury, Internal Revenue Service
Holtsville, NY (Fulltime 40 Hours)
05.2023 - Current
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
IT Technician
J.A. Lee Electric
Clifton, NJ (Fulltime 40 Hours)
06.2021 - 11.2022
- Provided day-to-day support communicating directly with end users to resolve software and hardware issues
- Assisted with resolving VoIP (Voice over Internet Protocol) Phone system issues
- Developed and maintained standard computer configurations for end-user computers
- Configured and deployed computers and associated peripheral equipment to meet the business's needs
- Maintained computers by performing troubleshooting, repairs and/or replacements
- Managed inventory, tracking and disposal of end-user IT equipment
- Communicated clearly and calmly with all customers & employees at different levels of technical and non-technical skills sets
Elevator Mechanic Helper
Nouveau Elevator
New York, NY (Fulltime 40-50 Hours)
11.2016 - 03.2018
- Inspected wiring connections, control panel hookups, door installations, and alignments and clearances of cars and hoist ways to ensure that equipment will operate properly
- Performed adjustments of safety controls, counterweights, door mechanisms, and components such as valves, ratchets, seals, brake linings, roller guides, etc
- Connected electrical wiring to control panels and electric motors
- Connected car frames to counterweights, using steel cables; assemble elevator cars, installing each car's platform, walls, and doors
- Maintained mechanic's tools, shaft ways, motor rooms, and pits
Business Development Center
Paragon Acura
Woodside, NY (Fulltime 40 Hours)
09.2015 - 10.2016
- Sold both new and used certified vehicles, as well as finance and related products
- Executed key sales strategies through opening, investigation, selection, demonstration, closing
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Compiled and analyzed data to determine approaches to improve sales and performance.
After-Service Sales Department
Crystal Windows And Door Systems
Queens, NY (Fulltime 40 Hours)
08.2014 - 09.2015
- Performed front desk counter sales
- Assisted with after services both on/off premises
- Created efficient routes for technicians based on customer loyalty and location
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shipping & Service Coordinator
Crystal Window and Door Systems
Queens, NY (Fulltime 40 Hours)
01.2014 - 08.2014
- Checked shipments against paperwork and signed documents.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Assistant Manager
The Wine Cellar of Queens
Whitestone, NY (Fulltime 40-50 Hours)
01.2012 - 10.2013
- Executed daily procedures and general policies within the store
- Acted on behalf of the General Manager during emergency decision making
- Oversaw and managed workplace efficiency by directing staff during high foot traffic
- Handled cash, and updated daily inventory and requisitioning of supplies and equipment
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
B.B.A - Marketing Administration
Zicklin School of Business, Baruch College
New York, NYA.S - Business Administration
Queensborough Community College
New York, NYRefrigeration And HVAC - HVAC & Operating Engineer
The Refrigeration Institute
New York, NY06.2021
Skills
- Proficiency in Microsoft Office Suite
- Excellent customer relations and communication skills
- Working in a fast-paced and demanding environment
- Employee relations
- Consultative selling techniques under company guidelines
- Technical Support, Troubleshooting and Diagnostics
Timeline
Contact Representative
Department Of The Treasury, Internal Revenue Service
05.2023 - Current
IT Technician
J.A. Lee Electric
06.2021 - 11.2022
Elevator Mechanic Helper
Nouveau Elevator
11.2016 - 03.2018
Business Development Center
Paragon Acura
09.2015 - 10.2016
After-Service Sales Department
Crystal Windows And Door Systems
08.2014 - 09.2015
Shipping & Service Coordinator
Crystal Window and Door Systems
01.2014 - 08.2014
Assistant Manager
The Wine Cellar of Queens
01.2012 - 10.2013
B.B.A - Marketing Administration
Zicklin School of Business, Baruch College
A.S - Business Administration
Queensborough Community College
Refrigeration And HVAC - HVAC & Operating Engineer
The Refrigeration Institute