James Ling
Salem,OH
Summary
I have a very strong history of creating and maintaining good customer service including a friendly attitude with professional behavior. I am a dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I have an honest reputation in regards to money handling and have proficient set of math skills.
I aim to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I highly value making the day better for those around me while delivering excellent customer satisfaction.
Overview
13
13
years of professional experience
Work History
General Laborer
TruCut Incorperated
Sebring, OH
02.2019 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Followed instructions and safety protocols while operating machinery and equipment.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
Pest Control Technician
Economy Pest Control
Salem, OH
01.2018 - 02.2019
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Developed rapport and fostered loyalty by offering personalized service.
- Built relationships with customers to encourage repeat business.
Waste Collector
Allison Bros. Inc.
North Jackson, OH
02.2012 - 12.2017
- Consistently met or exceeded performance targets for waste collection as set by management.
- Ensured timely collection of waste materials by maintaining a consistent schedule and route plan.
- Improved customer satisfaction with regular communication and prompt issue resolution.
- Developed strong relationships with customers through attentive service and open communication channels, fostering loyalty within the community served.
- Assisted in training new staff members on company policies and procedures for safe and efficient waste collection operations.
- Resolved customer grievances regarding trash pickup, escalating major issues to supervisor.
- Reported any mechanical problems to supervisor immediately.
- Observed other vehicles and pedestrians around collection truck to keep safe distance.
- Notified supervisor of incidents injuries or property damage, awaiting direction, and avoiding taking action or making statements without company authorization.
- Used hand signals to communicate with other workers or drivers.
Education
High School Diploma -
Salem Senior High School
Salem, OH06.2000
Skills
- Mathematical proficiency
- Customer Service
- Team Collaboration
- Punctual and Reliable
- Attention to Detail
- Time Management
- Willingness to learn
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer Relations
- Written and verbal communication
- Professionalism and Courtesy
- Drawer Balancing
- Professionalism
- Honest and Dependable
- Adaptable and Flexible
- Cooperative Attitude
- Training and mentoring
Timeline
General Laborer
TruCut Incorperated
02.2019 - Current
Pest Control Technician
Economy Pest Control
01.2018 - 02.2019
Waste Collector
Allison Bros. Inc.
02.2012 - 12.2017
High School Diploma -
Salem Senior High School