James Ling
Salem,OH
Summary
I have a very strong history of creating and maintaining good customer service including a friendly attitude with professional behavior. I am a dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I have an honest reputation in regards to money handling and have proficient set of math skills.
I aim to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I highly value making the day better for those around me while delivering excellent customer satisfaction.
Overview
13
13
years of professional experience
Work History
General Laborer
TruCut Incorperated
02.2019 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Followed instructions and safety protocols while operating machinery and equipment.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
Pest Control Technician
Economy Pest Control
01.2018 - 02.2019
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Developed rapport and fostered loyalty by offering personalized service.
- Built relationships with customers to encourage repeat business.
Waste Collector
Allison Bros. Inc.
02.2012 - 12.2017
- Consistently met or exceeded performance targets for waste collection as set by management.
- Ensured timely collection of waste materials by maintaining a consistent schedule and route plan.
- Improved customer satisfaction with regular communication and prompt issue resolution.
- Developed strong relationships with customers through attentive service and open communication channels, fostering loyalty within the community served.
- Assisted in training new staff members on company policies and procedures for safe and efficient waste collection operations.
- Resolved customer grievances regarding trash pickup, escalating major issues to supervisor.
- Reported any mechanical problems to supervisor immediately.
- Observed other vehicles and pedestrians around collection truck to keep safe distance.
- Notified supervisor of incidents injuries or property damage, awaiting direction, and avoiding taking action or making statements without company authorization.
- Used hand signals to communicate with other workers or drivers.
Education
High School Diploma -
Salem Senior High School
Salem, OH06.2000
Skills
- Mathematical proficiency
- Customer Service
- Team Collaboration
- Punctual and Reliable
- Attention to Detail
- Time Management
- Willingness to learn
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer Relations
- Written and verbal communication
- Professionalism and Courtesy
- Drawer Balancing
- Professionalism
- Honest and Dependable
- Adaptable and Flexible
- Cooperative Attitude
- Training and mentoring
Timeline
General Laborer
TruCut Incorperated
02.2019 - Current
Pest Control Technician
Economy Pest Control
01.2018 - 02.2019
Waste Collector
Allison Bros. Inc.
02.2012 - 12.2017
High School Diploma -
Salem Senior High School
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