James Lipscomb
Gaffney,SC
Summary
Dedicated career in training and guiding company managers and employees with technology and software. Professional aptitude for working with business owners and customers for success.
Overview
33
33
years of professional experience
Work History
Circulation Desk Clerk
Cherokee County Public Library
Gaffney, SC
03.2024 - Current
- Conducted regular inventory checks to maintain accurate records of available materials and identify missing items.
- Updated patron records as needed, ensuring accurate contact information for communication purposes.
- Supported interlibrary loan services, facilitating resource sharing between institutions.
- Provided excellent customer service, addressing patron inquiries and resolving issues promptly.
- Answered telephone and offered general information in response to inquiries.
Customer Service Representative
QS1 Data Systems
10.1992 - 04.2018
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote QS1 and capitalized on upsell opportunities.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solution.
Education
B.A. - Digital Communications And Media
Winthrop University
Rock Hill, SC4 1987
Timeline
Circulation Desk Clerk
Cherokee County Public Library
03.2024 - Current
Customer Service Representative
QS1 Data Systems
10.1992 - 04.2018
B.A. - Digital Communications And Media
Winthrop University