Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

JAMES LITTLE

Project Manager
Medford,NY

Summary

Experienced Project & Onboarding Manager, with a strong background in managing the deployment of Cloud-based iOT SaaS solutions. Proven track record of driving success and exceeding strategic goals, through the implementation of multi-million dollar projects. Exceptional understanding of Agile software development processes; with the ability to understand, analyze and create project plans.

Overview

17
17
years of professional experience

Work History

Onboarding Project Manager

IntelliShift
Commack, New York
10.2019 - 01.2022
  • Oversaw high profile projects throughout the planning, designing, and scheduling phases.
  • Worked with C-Level Executives to help create the vision and goals of incoming projects, acting as the voice of the customer to ensure quick product adoption
  • Set deadlines with incremental goals, while allocating budgets and work across multiple internal platforms, such as IT, Inventory, Service and Client Success teams to ensure goals are fully accomplished.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Saved $50k by implementing cost-saving initiatives that addressed long-standing problems, as related to deployment goals.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.

Fleet Onboarding Advisor

IntelliShift
Commack, New York
04.2018 - 10.2019
  • Assisted in developing project plans and associated project documents, inclusive of client training material.
  • Effectively communicated project expectations to team members and stakeholders
  • Communicated progress and roadblocks to stakeholders, inclusive of executive management and made proactive recommendations to remove roadblocks, leading to on-time and on-budget delivery of projects.
  • Identified risk levels in projects and proactively resolved such issues.

Customer Service Engineer

IntelliShift
Commack, NY
10.2017 - 04.2018
  • Provided IT support and virtual product training to clients, in support of corporate and enterprise level sales/project launches
  • Coordinated with Onboarding and Service teams to close-out project milestones
  • Created written/virtual product documentation, as needed
  • Traveled and conducted C-Level client meetings, for post kick-off events
  • Worked with Project/Onboarding Teams to identify goals and strategically execute
  • Coordinated with clients to factor in their expectations and needs.

Project Manager

CooCoo, Inc
05.2014 - 10.2016
  • A mobile solutions provider for integrated mass transit solutions
  • Responsible for the deployment of integrated barcode ticketing solutions, designed for mobile and website platforms
  • Worked independently with clients to understand their needs, based on the arrangement and management of all project-related meetings and forecasts.

Contracts Administrator / Customer Support Supervisor

DCI – Design Communications, Inc
02.2012 - 05.2014
  • An integrated provider of telecommunications, data solutions and IP converged systems for the hospitality industry
  • Executed daily customer service support related activities, inclusive of managing and developing new accounts
  • Solely administered all price quotations related to products, field services and software maintenance subscriptions.

Manager, Service Administration

Clever Devices
Syosset, NY
05.2011 - 08.2011
  • Provided guidance to internal departments to identify resources required, risk factors, expected revenues (ROI), deviations in Scope of Work, warranty terms and conditions, customer support initiatives, and quality assurance implementation.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.

Warranty Manager

Clever Devices
Commack, New York
06.2006 - 05.2011
  • Developed a process control plan that effectively maintained quality standards necessary to comply with customer requests
  • Approved all repair quotations, invoicing, shipping requirements and management of
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Project Manager

Clever Devices
Syosset, NY
01.2003 - 06.2006
  • Executed the deployment of multi-million hardware and software solutions to mass transit organizations, as related to cloud-based iOT technologies
  • Partnered and successfully managed installation programs with subcontractors and internal departments, while maintaining project scope, budget, and material requirements.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.

Education

Bachelor of Science - Aeronautics

Dowling College
Oakdale, NY

Skills

Project Management

Project planning and development

Advanced problem solving

Logistics Management

Software Development Lifecycle

Technical Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Onboarding Project Manager

IntelliShift
10.2019 - 01.2022

Fleet Onboarding Advisor

IntelliShift
04.2018 - 10.2019

Customer Service Engineer

IntelliShift
10.2017 - 04.2018

Project Manager

CooCoo, Inc
05.2014 - 10.2016

Contracts Administrator / Customer Support Supervisor

DCI – Design Communications, Inc
02.2012 - 05.2014

Manager, Service Administration

Clever Devices
05.2011 - 08.2011

Warranty Manager

Clever Devices
06.2006 - 05.2011

Project Manager

Clever Devices
01.2003 - 06.2006

Bachelor of Science - Aeronautics

Dowling College
JAMES LITTLEProject Manager
Bold.pro uses cookies as well as our third-party affiliates. When you use our website, you understand that we collect personal data to improve your experience. Learn more
×