Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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JAMES LITTLE

Project Manager
Medford,NY

Summary

Experienced Project & Onboarding Manager, with a strong background in managing the deployment of Cloud-based iOT SaaS solutions. Proven track record of driving success and exceeding strategic goals, through the implementation of multi-million dollar projects. Exceptional understanding of Agile software development processes; with the ability to understand, analyze and create project plans.

Overview

17
17
years of professional experience

Work History

Onboarding Project Manager

IntelliShift
Commack, New York
10.2019 - 01.2022
  • Oversaw high profile projects throughout the planning, designing, and scheduling phases.
  • Worked with C-Level Executives to help create the vision and goals of incoming projects, acting as the voice of the customer to ensure quick product adoption
  • Set deadlines with incremental goals, while allocating budgets and work across multiple internal platforms, such as IT, Inventory, Service and Client Success teams to ensure goals are fully accomplished.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Saved $50k by implementing cost-saving initiatives that addressed long-standing problems, as related to deployment goals.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.

Fleet Onboarding Advisor

IntelliShift
Commack, New York
04.2018 - 10.2019
  • Assisted in developing project plans and associated project documents, inclusive of client training material.
  • Effectively communicated project expectations to team members and stakeholders
  • Communicated progress and roadblocks to stakeholders, inclusive of executive management and made proactive recommendations to remove roadblocks, leading to on-time and on-budget delivery of projects.
  • Identified risk levels in projects and proactively resolved such issues.

Customer Service Engineer

IntelliShift
Commack, NY
10.2017 - 04.2018
  • Provided IT support and virtual product training to clients, in support of corporate and enterprise level sales/project launches
  • Coordinated with Onboarding and Service teams to close-out project milestones
  • Created written/virtual product documentation, as needed
  • Traveled and conducted C-Level client meetings, for post kick-off events
  • Worked with Project/Onboarding Teams to identify goals and strategically execute
  • Coordinated with clients to factor in their expectations and needs.

Project Manager

CooCoo, Inc
05.2014 - 10.2016
  • A mobile solutions provider for integrated mass transit solutions
  • Responsible for the deployment of integrated barcode ticketing solutions, designed for mobile and website platforms
  • Worked independently with clients to understand their needs, based on the arrangement and management of all project-related meetings and forecasts.

Contracts Administrator / Customer Support Supervisor

DCI – Design Communications, Inc
02.2012 - 05.2014
  • An integrated provider of telecommunications, data solutions and IP converged systems for the hospitality industry
  • Executed daily customer service support related activities, inclusive of managing and developing new accounts
  • Solely administered all price quotations related to products, field services and software maintenance subscriptions.

Manager, Service Administration

Clever Devices
Syosset, NY
05.2011 - 08.2011
  • Provided guidance to internal departments to identify resources required, risk factors, expected revenues (ROI), deviations in Scope of Work, warranty terms and conditions, customer support initiatives, and quality assurance implementation.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.

Warranty Manager

Clever Devices
Commack, New York
06.2006 - 05.2011
  • Developed a process control plan that effectively maintained quality standards necessary to comply with customer requests
  • Approved all repair quotations, invoicing, shipping requirements and management of
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Project Manager

Clever Devices
Syosset, NY
01.2003 - 06.2006
  • Executed the deployment of multi-million hardware and software solutions to mass transit organizations, as related to cloud-based iOT technologies
  • Partnered and successfully managed installation programs with subcontractors and internal departments, while maintaining project scope, budget, and material requirements.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.

Education

Bachelor of Science - Aeronautics

Dowling College
Oakdale, NY

Skills

Project Management

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Work Availability

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Timeline

Onboarding Project Manager

IntelliShift
10.2019 - 01.2022

Fleet Onboarding Advisor

IntelliShift
04.2018 - 10.2019

Customer Service Engineer

IntelliShift
10.2017 - 04.2018

Project Manager

CooCoo, Inc
05.2014 - 10.2016

Contracts Administrator / Customer Support Supervisor

DCI – Design Communications, Inc
02.2012 - 05.2014

Manager, Service Administration

Clever Devices
05.2011 - 08.2011

Warranty Manager

Clever Devices
06.2006 - 05.2011

Project Manager

Clever Devices
01.2003 - 06.2006

Bachelor of Science - Aeronautics

Dowling College

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JAMES LITTLEProject Manager