James Little
Medford,NY
Summary
Dedicated and detail-oriented professional with experience in project management and operational support. Proven ability to oversee and enhance fleet operations, ensuring efficiency and compliance with organizational standards. Skilled in coordinating cross-functional teams and implementing effective strategies to optimize resource utilization. Committed to delivering exceptional service and continuous improvement in processes, leveraging technology to enhance fleet performance and reliability.
Overview
22
22
years of professional experience
Work History
Project Specialist
Europastry
05.2024 - Current
- Spearhead 50+ transformative sales, operational and marketing projects, improving quarterly goals and efficiency, utilizing PMO frameworks
- Collaborate with 5 teams to implement strategies, reducing project delivery timelines
- Developed governance frameworks and performance metrics, increasing project success rates
- Managed stakeholder relationships, enhancing alignment with business objectives and improving stakeholder satisfaction
IT Business Partner
Sartorius
03.2022 - 03.2024
- Managed IT operations across the Americas and Latin America, enhancing system reliability and efficiency by 25% through strategic scheduling, budget management, and regular stakeholder communication, aligning with business goals
- Successfully deployed hardware and software solutions, focusing on networking and infrastructure, which optimized operational capabilities and supported Business Goals, resulting in a 20% improvement in system performance
- Directed the integration of new manufacturing and calibration technology platforms with existing systems, ensuring seamless operations and scalability
- This effort supported growth and technological advancement while maintaining GMP and OSHA compliance
- Executed major IT infrastructure overhauls for new construction and existing upgrades, completing projects 15% ahead of schedule and 10% under budget, significantly enhancing overall system performance
Onboarding Project Manager
IntelliShift (formerly Vehicle Tracking Solutions)
04.2019 - 01.2022
- Managed medium to high-level projects from planning to implementation, focusing on deploying, SaaS Fleet management solutions across diverse industries
- Ensured projects met objectives and exceeded stakeholder expectations
- Collaborated with multi-level stakeholders to define project vision and goals, advocating for customer needs to drive rapid product adoption and align with strategic initiatives
- Set deadlines and incremental goals, effectively allocating budgets and resources across IT, Inventory, Service, and Client Success teams, achieving comprehensive goal completion
- Developed and implemented risk management strategies to identify and resolve project risks, enhancing success rates
- Monitored project budgets meticulously, ensuring a 98% budget accuracy rate and compliance with financial forecasts
Fleet Onboarding Project Advisor
IntelliShift (formerly Vehicle Tracking Solutions)
05.2018 - 04.2019
- Orchestrated the deployment of SaaS projects, effectively communicating expectations to team members and stakeholders, which facilitated streamlined execution and project success
- Identified and addressed project risks proactively, implementing swift resolutions that minimized disruptions and ensured project continuity
- Provided strategic recommendations to overcome obstacles, guaranteeing projects were delivered on schedule and adhered to budget constraints
- Established and maintained comprehensive performance monitoring and reporting systems, ensuring transparency and accountability throughout the project lifecycle
Customer Service Engineer
IntelliShift (formerly Vehicle Tracking Solutions)
10.2017 - 04.2018
- Collaborated with sales and supporting team members to define and achieve project goals, successfully meeting and exceeding client expectations
- Facilitated clear communications with clients to translate their requirements into realization, through effective project execution, ensuring optimal results and high satisfaction
- Designed and delivered specialized technical training sessions, enhancing customer understanding and product utilization, which boosted satisfaction and loyalty
- Led continuous improvement initiatives in project and service delivery processes, improving operational efficiency gains and maintaining high standards in customer service and project outcomes
Senior Project Manager
CooCoo, Inc.
05.2014 - 10.2016
- Spearheaded the deployment of mobile and cloud-based systems, enhancing performance and delivering a 40% increase in ROI through strategic planning and precise execution
- Integrated advanced bus farebox systems, streamlining fare collection processes, reducing operational costs by 20%, and significantly improving rider experience with innovative technology
- Directed cross-functional technical writing and development teams, achieving project objectives, maintaining high-quality standards, and fostering effective communication and collaboration throughout all project phases
Contract Administrator/Customer Support Supervisor
Design Communications, Inc.
02.2012 - 05.2014
- Cultivated new customer accounts from leads generated by project and sales teams, expanding the client base by 30 through strong relationship-building and strategic account management
- Prepared and administered detailed price quotations for products, field services, and service contracts, ensuring competitive pricing and increasing sales opportunities by 25%
- Addressed and resolved customer satisfaction issues efficiently, ensuring accurate data entry in the SAP CRM system and maintaining high customer satisfaction levels, achieving a 95% satisfaction rate
Warranty Manager
Clever Devices
05.2006 - 08.2011
- Developed and implemented a comprehensive process control plan, ensuring 100% compliance with customer Return Merchandise Authorization (RMA) requests
- Maintained high-quality standards through meticulous management of repair quotations, invoicing, and defective equipment, reducing errors by 15%
- Managed and allocated production resources to ensure adherence to industry standards and government regulations
- Optimized operational efficiency and compliance, leading to a 20% improvement in resource utilization
- Proactively handled service contract renewals and coordinated with cross-functional teams, enhancing customer satisfaction and retention by 25%
- Maintained accurate service revenue data using ERP systems, tracking invoices, backlog, and forecasts
- Improved tracking and visibility of service revenue, forecasting, customer warranty terms, and Service Level Agreements, driving operational transparency and increasing forecast accuracy by 30%
Project Manager
Clever Devices
01.2003 - 05.2006
- Led projects valued between $2 to $5 million, including retrofit initiatives, ensuring successful execution through strategic leadership and meticulous management
- Directed cross-functional programs, collaborating with product, software engineering, design, and analyst teams to achieve project objectives and deliver high-quality outcomes
- Initiated and developed projects exceeding $5M, managing costs and monitoring performance effectively
- Coordinated closely with product owners, business analysts, and solution engineers to ensure seamless execution and alignment with business goals
- Built and maintained strong relationships with stakeholders through clear and consistent communication, aligning project goals and enhancing collaboration across all organizational levels
- Facilitated regular updates and feedback sessions, maintaining transparency and stakeholder engagement
- Developed and implemented risk management strategies, proactively identifying and resolving project risks to improve success rates and optimize outcomes
- Reduced project issues by 20% through effective risk mitigation and problem-solving techniques
Education
Bachelor of Science - Aeronautics
Dowling College
Skills
- Project Management
- Stakeholder Engagement
- Process Improvement
- Budget Management
- Data Analysis
- SaaS Fleet Management
- Contract Management
- Scope Management
Timeline
Project Specialist
Europastry
05.2024 - Current
IT Business Partner
Sartorius
03.2022 - 03.2024
Onboarding Project Manager
IntelliShift (formerly Vehicle Tracking Solutions)
04.2019 - 01.2022
Fleet Onboarding Project Advisor
IntelliShift (formerly Vehicle Tracking Solutions)
05.2018 - 04.2019
Customer Service Engineer
IntelliShift (formerly Vehicle Tracking Solutions)
10.2017 - 04.2018
Senior Project Manager
CooCoo, Inc.
05.2014 - 10.2016
Contract Administrator/Customer Support Supervisor
Design Communications, Inc.
02.2012 - 05.2014
Warranty Manager
Clever Devices
05.2006 - 08.2011
Project Manager
Clever Devices
01.2003 - 05.2006
Bachelor of Science - Aeronautics
Dowling College
Similar Profiles
Diana RodriguezDiana Rodriguez
Production Worker at EuropastryProduction Worker at Europastry
Juleidy Carolina Morales PoloJuleidy Carolina Morales Polo
Ejecutiva Comercial Nacional Horeca E Independient at EuropastryEjecutiva Comercial Nacional Horeca E Independient at Europastry
Zimarea WattsZimarea Watts
Production Worker at EuropastryProduction Worker at Europastry