James Lively
Harper,TX
Summary
Driven professional with a proven track record at HEB and the US Army, excelling in merchandise presentation and team leadership. Mastered efficient route planning and supply chain optimization, enhancing customer satisfaction and logistical operations. Demonstrates exceptional product demonstration skills and a commitment to maintaining high accuracy levels, achieving quality goals with diligence. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
17
17
years of professional experience
Work History
E-shopper
HEB
10.2023 - Current
- Tracked substitutions and informed customers of changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reported order discrepancies to team leader or other manager.
City Carrier Assistant
USPS
01.2021 - 10.2023
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Unit Supply Specialist (92Y)
US Army
06.2007 - 11.2021
- Synchronized supply chains to optimize inventory and service procedures.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Assembled and managed three team members in operations and equipment utilization.
- Closed out existing contracts after verifying receipt of contractual deliverables.
- Synchronized supply chain activity by working with government contracted suppliers and distributors to obtain goods.
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
- Maintained accountability for assets valued in excess of $2,000,000.00.
Education
High School Diploma -
Calhoun High School
Port Lavaca, TX05.2007
Skills
- Merchandise presentation
- Product Rotation
- Store maintenance
- Product Demonstration
Timeline
E-shopper
HEB
10.2023 - Current
City Carrier Assistant
USPS
01.2021 - 10.2023
Unit Supply Specialist (92Y)
US Army
06.2007 - 11.2021
High School Diploma -
Calhoun High School
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