James Lizardo
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
20
20
years of professional experience
Work History
Store Manager
Sherwin-Williams Paint Store
05.2019 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts, sales calls and sales rep ride-a-longs.
Operations Manager
Sherwin-Williams Commercial Paint Store
09.2016 - 05.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Maintained a healthy fleet of delivery vehicles and delivery drivers for our delivery HUB system.
- Assisted in interviewing new delivery drivers and in store employees with the store Branch Manager.
Assistant Store Manager
Sherwin-Williams Paint Store
07.2014 - 07.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed stores haz-mat area and taught staff proper haz-mat practices.
- Conducted 50 sales calls pre week including cold calling new potential customers.
Third Key Holder
Sherwin-Williams Paint Store
07.2013 - 07.2014
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Built lasting relationships with vendors and suppliers, negotiating favorable terms to benefit both the store and its customers.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Contributed to a positive work environment by fostering strong teamwork among staff members.
Third Key Holder
Sherwin-Williams Paint Store
07.2008 - 07.2013
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Built lasting relationships with vendors and suppliers, negotiating favorable terms to benefit both the store and its customers.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Contributed to a positive work environment by fostering strong teamwork among staff members.
Lead Warehouse Associate
Sherwin-Williams Paint Store
08.2003 - 08.2006
- Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
- Minimized product damage during storage and transportation by employing proper handling techniques and equipment usage.
- Learned the basics of the painting industry.
- Ran the warehouse when I was in the store.
- Make paint and carpet deliveries.
- Helped customer with their painting needs.
Education
High School Diploma -
Yuba City High School
Yuba City, CA05.2003
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Team leadership
- Store Merchandising
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Operations Management
- Supply Ordering
- Store displays
- Staff Management
- Employee Scheduling
- Work Planning and Prioritization
- Strategic thinker
- Sales Strategies
- Retail Sales Techniques
- Sales professional
- Bank deposit procedures
- Operational Efficiency
- Performance Reviews
- Sales Analysis
- Maximizing profitability
- Pricing Strategies
- Sales Promotions
- Vendor Management
- Delegating Work
Accomplishments
- Increased sales by over 5% over budget while maintaining a clean back page on the P and L achieving the "Masters Award," in my first full year as store manager.
- Three of the four years as manager I achieved at least 5% in sales over my sales budget goals assigned by my district manager.
Timeline
Store Manager
Sherwin-Williams Paint Store
05.2019 - 01.2024
Operations Manager
Sherwin-Williams Commercial Paint Store
09.2016 - 05.2019
Assistant Store Manager
Sherwin-Williams Paint Store
07.2014 - 07.2016
Third Key Holder
Sherwin-Williams Paint Store
07.2013 - 07.2014
Third Key Holder
Sherwin-Williams Paint Store
07.2008 - 07.2013
Lead Warehouse Associate
Sherwin-Williams Paint Store
08.2003 - 08.2006
High School Diploma -
Yuba City High School