James Locke
West Valley City,Utah
Summary
Versatile branch manager with several years of comprehensive experience, employee coaching, and training expertise, coupled with outstanding time management and conflict resolution skills, with several years of experience overseeing day-to-day operations of branch, sales and fleet operations. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
17
17
years of professional experience
Work History
Branch Manager
Norco Inc
SLC, Ut
10.2008 - Current
- Oversaw daily branch operations and ensured compliance with company policies.
- Managed staff scheduling and performance evaluations to enhance team productivity.
- Implemented inventory control procedures to maintain optimal stock levels.
- Coordinated customer service initiatives to address client needs effectively.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Facilitated monthly meetings with staff members to discuss progress on current initiatives.
- Established strong working relationships with external partners such as vendors and suppliers.
- Designed sales and service strategies to improve revenue and retention.
- Managed fleet operations ensuring compliance with safety regulations and company policies.
- Coordinated driver assignments to optimize route efficiency and reduce downtime.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Managed payroll processing using advanced payroll software systems.
- Reviewed timekeeping records for accuracy and completeness.
- Onboarded new employees in time reporting and payroll systems.
Education
High School Diploma -
Kearns High School
Kearns, Utah06-1992
Skills
- Branch operations
- Staff management
- Customer service
- Inventory control
- Sales strategy
- Performance evaluation
- Vendor relationships
- Problem solving
- Customer and vendor relations
- Interviewing and hiring
- Coaching and mentoring
- Sales management
- Branch operations management
- People-oriented
- Cash handling
- Employee development
- Proficient in MS office
- Reliable
- Performance reviews
References
References available upon request.
Timeline
Branch Manager
Norco Inc
10.2008 - Current
High School Diploma -
Kearns High School