James Locke

• Managed client communication, providing clear updates on scope changes, progress, and completion expectations.
• Reviewed job specifications and prepared project plans supporting accurate installation and workflow organization.
• Oversaw material ordering and delivery timing, reducing delays and keeping jobs moving efficiently.
• Coordinated roofing project schedules, aligning crews, materials, and milestones for consistent site execution.
• Monitored jobsite safety requirements, reinforcing compliance with roofing procedures and worksite standards.
• Collaborated with subcontractors and field teams to resolve issues and maintain project continuity.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Identified plans and resources required to meet project goals and objectives.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Monitored project progress, identified risks and took corrective action as needed.

• Led regional technical support for construction product lines, resolving application issues and escalating complex field challenges.
• Coordinated technical service requests with sales, R&D, and customer teams to strengthen specification support.
• Evaluated product performance in field conditions and recommended corrective actions for application consistency.
• Developed contractor and distributor training on product selection, installation practices, and performance requirements.
• Prepared technical documentation, submittals, and installation guidance aligned with project and code requirements.
• Mentored technical staff and field representatives on product knowledge, testing methods, and customer problem resolution.

• Conducted product demonstrations, training sessions, and field troubleshooting for installation crews and distributors.
• Collaborated with sales teams to recommend product selection, specification compliance, and application methods.
• Advised contractors on surface preparation, mixing procedures, and installation standards for consistent results.
• Continuously expanded knowledge of industry trends and emerging technologies to better serve clients' evolving needs.
• Resolved complex technical issues for clients, resulting in increased product reliability.
• Enhanced customer satisfaction by providing timely and effective technical support.

• Directed daily operations, aligning staff priorities with business goals and client expectations.
• Managed budgets, purchasing, and vendor relationships to support consistent service delivery.
• Oversaw job scheduling, workflow coordination, and deadline compliance across active projects.
• Maintained customer relationships, resolving issues and reinforcing service standards.
• Field Support, Damage Assessment, reporting for numerous Insurance, Forensics and engineering companies.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Oversaw commercial and residential roofing and construction projects.

• Negotiated contracts and pricing to secure profitable media production engagements.
• Oversaw daily operations, staffing, and project delivery across contractor teams.
• Built client relationships to support repeat business and long-term partnerships.
• Reviewed budgets and financial reports to guide resource allocation and spending.
• Established operational procedures to improve workflow consistency and project execution.
• Monitored compliance with safety, licensing, and contractual requirements.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.

Residential & Commercial Roofing & Construction

• Supervised crews, assigning repair tasks and prioritizing workflow.
• Participated in ongoing training and professional development opportunities, staying current with industry trends and best practices to bring new ideas back to the team.
• Maintained open lines of communication between management and staff through regular progress reports detailing project statuses, challenges faced, and proposed solutions.
• Enhanced job performance of junior mechanics through mentoring, sharing technical expertise, and fostering a supportive work environment.
• Troubleshot complex issues, applying in-depth knowledge of various systems to identify root causes and implement lasting solutions.

• Installed shingles, underlayment, flashing, and roofing membranes with consistent workmanship.
• Repaired storm-damaged roofing systems using hand tools and power equipment.
• Replaced worn materials while maintaining weatherproof seals and structural integrity.
• Inspected roofs for leaks, damage, and deterioration to identify repair needs.
• Diagnosed roofing issues and recommended practical repair solutions for customers.