James Logan
Daytona Beach
Summary
Dynamic professional with a strong foundation in customer service and insurance sales. Recognized for effective stress reduction techniques and adaptability in fast-paced environments. Eager to leverage expertise in client engagement to drive meaningful outcomes in a growing organization.
Overview
6
6
years of professional experience
Work History
Health and Life Insurance Agent
Self Employed Insurance Group
Daytona Beach, FL
08.2025 - Current
- Assisted clients in understanding life insurance options and benefits.
- Conducted market research to identify potential leads and client needs.
- Supported the preparation of customized insurance proposals for clients.
- Collaborated with senior agents to enhance sales strategies and improve outreach efforts.
- Attended training sessions to stay informed on industry trends and product knowledge.
- Maintained accurate records of client interactions and policy details.
- Engaged in networking activities to build relationships within the community for lead generation.
Customer Service Representative
Health Insurance Associates .com
Daytona Beach, FL
02.2023 - 08.2025
- Documented customer interactions to maintain accurate records and improve service.
- Adapted quickly to changing priorities in a fast-paced environment.
- Participated in training sessions to improve skills and service techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
- Utilized CRM software to document customer interactions and track service requests accurately.
- Managed high-volume call queues while maintaining quality standards in customer interactions.
Sales Associate
Pinch A Penny
Ormond Beach, FL
05.2022 - 08.2022
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Executed daily inventory management, ensuring stock availability and accuracy.
- Processed transactions efficiently, maintaining cash register accuracy and customer trust.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
Resident Advisor
The Salvation Army Center of Hope Shelter
Daytona Beach, FL
03.2020 - 10.2020
- Facilitated conflict resolution among residents to maintain a harmonious living environment.
- Provided crisis intervention support, ensuring safety and stability for vulnerable individuals in shelter.
- Monitored building security by conducting routine rounds throughout the facility.
- Enforced policies and safety standards through building and room rounds.
- Administered emergency response procedures during crises, maintaining resident safety as a top priority.
Education
Religious Studies
Hillsborough Community College
Tampa, FLHigh School Diploma -
Bayshore Christian School
Tampa, FL05-1987
Skills
- Recovery guidance
- Substance abuse awareness
- Rapport building
- Self-care management
- Stress reduction techniques
Timeline
Health and Life Insurance Agent
Self Employed Insurance Group
08.2025 - Current
Customer Service Representative
Health Insurance Associates .com
02.2023 - 08.2025
Sales Associate
Pinch A Penny
05.2022 - 08.2022
Resident Advisor
The Salvation Army Center of Hope Shelter
03.2020 - 10.2020
Religious Studies
Hillsborough Community College
High School Diploma -
Bayshore Christian School