James Long
Martinsburg,WV
Summary
Dedicated plant operations manager bringing demonstrated record of success and several years of experience in the field manufacturing environments. Focused on controlling costs, eliminating overages and enhancing efficiency using hands-on approach. Inspires and influences teams to build cohesion, enhance knowledge and increase productivity, safety and quality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Plant Manager
Vulcan Materials
Sterling, VA
01.2024 - Current
- Identified and resolved operational issues in a timely manner.
- Developed and implemented successful strategies to optimize production efficiency.
- Monitored plant performance metrics, such as throughput, quality, cost, and safety.
- Ensured compliance with all applicable laws and regulations.
- Managed the daily operations of the plant, including scheduling personnel and equipment.
- Planned and coordinated maintenance activities for the facility.
- Established goals for improving productivity, product quality, safety standards.
- Analyzed current production processes to identify areas of improvement.
- Facilitated communication between workers at different levels of the organization.
- Oversaw employees and related programs to maximize team productivity and facility output.
- Eliminated materials waste and unnecessary labor hours to reduce costs.
- Gave direction and leadership to all levels of employees and managers.
- Improved workflow processes to maximize efficiency and enhance operations.
- Supported departments in successfully utilizing available labor, materials and equipment resources for production.
- Supervised production schedules, production quality and on-time delivery.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Reviewed quality control reports monitoring various aspects.
- Met or exceeded target for on-time customer shipments.
- Learned how to respond to emergency situations to prevent personal injuries and property damage.
CDL Truck Driver
Vulcan Materials
Leesburg, VA
08.2018 - 01.2024
- Received daily assignments from supervisor and followed directions to ensure timely completion of tasks.
- Inspected truck before and after each shift for safety concerns or maintenance needs.
- Transported loads of concrete mix to designated sites in a safe and efficient manner.
- Followed all applicable traffic laws while operating vehicle on public roads.
- Communicated with dispatchers regarding load status, arrivals times and any other issues that arose during deliveries.
- Monitored the amount of material left in the hopper throughout the day to ensure accuracy of delivery amounts.
- Assisted with unloading process when necessary by using chutes or wheelbarrows to move concrete mix into place at job site.
- Conducted routine cleaning of mixer truck interior and exterior to maintain cleanliness standards set by company policy.
- Verified customer requirements prior to each delivery including type of concrete mix, color specifications and quantity needed.
- Maintained communication with customers throughout the duration of their order to ensure satisfaction was achieved upon completion.
- Ensured compliance with all applicable federal, state and local regulations pertaining to commercial motor vehicles operations.
- Reported any incidents or accidents involving mixer truck immediately to supervisor.
- Assisted in loading additional supplies onto mixer truck when necessary for future jobs.
- Utilized mobile technology devices such as computers tablets, for navigation purposes while en route to job sites.
- Coordinated with co-workers and supervisors regarding upcoming jobs or changes in scheduling.
- Kept paperwork in order, getting delivery tickets signed and returned to company.
- Prevented concrete build-up by washing after deliveries and spraying non-stick compounds onto surfaces.
- Worked safely when accessing work sites, unloading concrete and exiting construction areas.
- Performed vehicle inspections and regular maintenance.
- Learned and fully complied with operational and driving regulations to protect company from avoidable liabilities.
- Followed maps and GPS systems to promptly complete tasks.
- Scheduled or performed needed maintenance on equipment to promote longevity of use.
- Inspected product load for accuracy to foster timely and complete delivery.
Store Manager
Handymart
Winchester, VA
03.2016 - 07.2018
- Managed store operations, including inventory control, budgeting and staff scheduling.
- Developed and implemented strategies to increase sales volume and customer satisfaction.
- Trained new employees on cashiering techniques, safety procedures and customer service protocols.
- Ensured compliance with all local, state and federal regulations related to the business.
- Monitored daily financial transactions and tracked sales data to identify areas of improvement.
- Maintained accurate records of product orders, deliveries and returns.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Established policies for merchandise placement, display maintenance and stock rotation.
- Implemented promotional campaigns to boost sales revenue and attract new customers.
- Analyzed sales trends to adjust pricing levels accordingly.
- Reviewed employee time sheets for accuracy before submitting payroll information.
- Inspected store premises regularly to ensure cleanliness standards were met.
- Provided coaching and guidance to motivate staff towards achieving goals.
- Ordered supplies from vendors as needed while monitoring costs closely.
- Performed regular price comparisons with competitors' products and services.
- Updated store systems with current pricing changes or product additions.
- Developed relationships with key suppliers to facilitate better purchasing terms.
- Engaged with customers to check satisfaction with product quality, store cleanliness and service delivery.
- Oversaw food and beverage operations in line with health code standards and good practices for consumer safety.
- Marketed products creatively and equipped team to innovatively upgrade product displays for clarity and appeal and to upsell based on expressed customer needs.
- Supervised worker activities to consistently complete opening, closing and daily procedures.
- Monitored employee productivity and suggested improvements for better productivity and service delivery.
- Orchestrated and launched computerized inventory management system that kept store shelves continually stocked with products customers needed.
Assistant Manager
Sheetz
Martinsburg, WV
01.2014 - 02.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Assistant Store Manager
7-11 Convenience Store
Ranson, WV
06.2008 - 02.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
Jefferson High School
Shenandoah Junction, WV05-2007
Skills
- Six Sigma understanding
- Lean manufacturing principles
- Operational auditing
- Safety Management
- Six Sigma expertise
- Resource Coordination
- Production and processing management
- Environmental Compliance
- Facility Management
- Cost Control
- Waste Reduction
- Facilities Maintenance
- Operations Management
Certification
- Class B CDL license
- VDOT State Certification (TL 28)
References
References available upon request.
Timeline
Plant Manager
Vulcan Materials
01.2024 - Current
CDL Truck Driver
Vulcan Materials
08.2018 - 01.2024
Store Manager
Handymart
03.2016 - 07.2018
Assistant Manager
Sheetz
01.2014 - 02.2016
Assistant Store Manager
7-11 Convenience Store
06.2008 - 02.2014
High School Diploma -
Jefferson High School