James Long III

Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly(ISM)
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Selected appropriate packaging materials for shipments, reducing product damage during transit.
• Completed data entry tasks with accuracy and efficiency.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Created and maintained data entry logs to track data entry activities.
• Maintained spreadsheets of data across multiple systems.
• Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
• Organized critical documentation for easy access and retrieval, increasing team productivity.
• Achieved compliance with audit performance requirements.
• Optimized warehouse layout designs for maximum space utilization and enhanced picking accuracy rates during order fulfillment tasks.
• Inspected incoming and outgoing shipments to identify discrepancies with records.

• A Member Service Representative (MSR) is responsible for providing timely resolutions to member requests
• I correspond with customers through inbound and outbound calls regarding their credit card and deposit accounts
• These calls include, but are not limited to: Payments, Loans, Charges, Fees, Interest rates, Fraud claims, Applications, Money transfers
• An MSR is expected to be the bank's advocate; being a dynamic and clear communicator is required to strengthen confidence and relationship with our members
• The ability to interact in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism is crucial to this role
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

A Professional Housing Consultant’s Key Responsibilities are: Maintain professional business activity with customers throughout purchase process

• Achieve sales goals including home sales and profitability
• Maintain a high level of customer satisfaction
• Identify customer’s needs and provide realistic assistance in finding theperfect home
• Maintain close contact with customers
• Marketing myself and modular homes
• Follow up on sales leads from various sources including advertising, telephone, and the internet
• Processing and submitting earnest money contracts( 3 per week)
• Processing down payments and loan documents to submit to various lenders
• Utilize follow up systems to track activity and results

An Allstate Claims Support Service Specialist, is responsible for managing a steady volume of new claims involving property, auto liability and/or casualty. claims assigned at one time average is 15-20 claims.

• Examining claim forms and other records to determine insurance coverage and what coverages apply
• Reviewing property damage to determine the extent of liability
• Analyzing information gathered by investigation and report recommendations
• Examining titles to determine validity and act as company agent in transactions with property owners
• Preparing claim forms or related documents and review them to ensure they’re complete
• Providing excellent customer service, such as instructions on proceedings with claims process
• Using Allstate’s Nextgen Claims system to document and notate claim as it’s being worked
• Sending and obtaining data and documents to/from parties involved with the claim
• Issuing payments
• Submitting reports and uploading data

• Duties as a vehicle service agent included: Inspecting parts, equipment, or vehicle for cleanliness
• Driving vehicles to or from workshops, or customers home
• Picking up and dropping off customers
• Getting customers into rentals and processing pick-ups and returns
• Reduced wait times for customers with swift vehicle preparation and delivery.

• A collections specialist is responsible for contacting customers with delinquent credit accounts to collect payment.
• Using appropriate negotiation techniques to resolve delinquent accounts
• Educating customers and attempt to develop a solution to prevent further delinquency
• Using computers for various applications such as database management software, MS work, and excel
• Creating, maintaining, and entering information into a company database

• A Sales Associates duties included: Assisting customers by providing information regarding our products and services
• Establishing or identifying prices of goods, and services
• Operating cash register
• Processing merchandise, returns, and exchanges

• As a sales associate with AAFES, I was responsible for selling and servicing customers
• Maintaining product knowledge of products and services to educate customers on options available
• Delivering a positive customer experience by engaging and discovering customer’s needs and expectations