James Lord
Temecula,CA
Summary
Detail-oriented Harley Davidson Technician with strong mechanical knowledge and troubleshooting skills. Proven ability to enhance workflow efficiency and customer satisfaction through effective process improvements.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Harley Davidson Technician
The Chopper Gallory
08.2015 - Current
- Operated and maintained equipment to ensure optimal performance in production processes.
- Diagnosed and resolved technical issues to minimize downtime and enhance workflow efficiency.
- Collaborated with team members to streamline operations and improve service delivery standards.
- Trained new technicians on best practices, safety protocols, and equipment handling procedures.
- Implemented process improvements that increased productivity and reduced waste within the workshop.
- Assisted in inventory management by tracking supplies and ensuring availability of essential parts.
- Provided technical support during high-demand periods, enhancing customer satisfaction through timely service delivery.
- Conducted regular inspections of machinery, identifying maintenance needs to prevent operational disruptions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Harley Davidson Technician
Pacific Coast Power Sports
07.2014 - 05.2016
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
Education
No Degree - Service School
Harley Davidson University
Milwaukee, WI01.1997
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Quality control
- Maintenance and repairs
- Installation and repair
- Troubleshooting
- Written/Verbal communication
- Power Tools and Equipment
- Mechanical Knowledge
Accomplishments
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Controlled a [Number] lot operation by leading a team of [Number] technicians to set up, operating and complete the production of [Name of Product].
- Decreased overtime hours of [Number] groups by offering innovative ideas to run and prioritize workloads.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Licensed [Job Title] - [Timeframe]
Languages
English
Full Professional
Timeline
Harley Davidson Technician
The Chopper Gallory
08.2015 - Current
Harley Davidson Technician
Pacific Coast Power Sports
07.2014 - 05.2016
No Degree - Service School
Harley Davidson University