James A. Louden
lake city
Summary
Customer-focused leader with strong expertise in team collaboration and conflict resolution. Enhances customer satisfaction through effective communication and problem-solving. Experienced in regulatory compliance and operational efficiency, fostering positive relationships and driving results.
Overview
13
13
years of professional experience
Work History
Corrections Officer
Dept. of Corrections
05.2025 - 02.2026
- Maintained custody and control of inmates in accordance with facility policies.
- Supervised inmate activities to ensure safety and compliance with regulations.
- Enforced facility rules to maintain order within the correctional environment.
- Managed inmate interactions to resolve conflicts and encourage positive behavior.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Conducted regular inspections of facilities to maintain security and hygiene standards.
- Trained new officers on procedures, policies, and emergency response protocols.
- Collaborated with law enforcement and legal personnel during investigations.
Customer Service Manager
Five Below
11.2023 - 04.2025
- Resolved customer service issues to enhance customer satisfaction.
- Led customer service team to enhance overall service quality.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Implemented feedback systems to gather customer insights and improve experiences.
- Monitored team performance and provided coaching for continuous improvement.
- Analyzed customer feedback and complaints to drive improvements in service processes.
- Established best practices for handling inquiries across multiple channels.
- Developed training programs for new customer service representatives.
- Monitored tasks and assigned duties to team members for efficiency.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Collaborated with other departments to streamline operations and enhance service delivery.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Analyzed customer feedback and complaints to drive improvements in service processes.
Product Sales Specialist
Rountree Moore Nissan
11.2021 - 10.2023
- Greeted customers upon entry to showroom, creating a welcoming atmosphere.
- Guided customers in selecting vehicles that align with their specific needs and preferences.
- Guided customers through vehicle selection and financing options.
- Conducted vehicle demonstrations and test drives for prospective buyers.
- Informed clients about Nissan vehicle features and benefits, enhancing their purchasing decision.
- Assisted customers with vehicle delivery process, ensuring smooth transition to ownership.
- Introduce customer to Finance Manager and service staff.
- Partnered with sales team to create targeted promotional strategies that increased customer engagement.
- Maintained detailed knowledge of inventory and market trends.
Shipping Loader
Wal-Mart Distribution Center 7035
09.2019 - 11.2021
- Managing freight flow through moving and loading freight manually via extendable and power equipment identifying, counting, separating and scanning freight. Handling an average 7,000 – 10,000 cases per shift
- Loaded merchandise onto trucks following safety protocols and procedures.
- Operated forklifts and pallet jacks to move products efficiently.
- Assured accurate order fulfillment through careful product selection.
- Collaborated with team members to effectively streamline shipping processes, enhancing overall team efficiency.
- Inspected incoming shipments for quality and accuracy before loading.
- Maintained cleanliness and organization of loading areas at all times.
- Trained new loaders on operational procedures and safety standards, ensuring compliance and operational readiness.
- Checked load-related documentation to promote completeness and accuracy.
- Organized work area and maintained freight flow by stacking and moving empty pallets with power equipment.
Member of Management
Wal-Mart Salary Member of Management (store numbers 0836 & 0593)
10.2018 - 08.2019
- Coached and developed associates to ensure timely customer service.
- Addressed customer concerns quickly and efficiently, balancing the best interests of both customer and company.
- Meet specific growth and sales goals as established by upper management
- Work directly with loss prevention to help reduce shrink
- Assist the store manager with specific tasks as directed to enhance customer experience
- Completed deposits and documented cash shortages, communicating information to leadership.
Dry Order Filler
Wal-Mart Distribution Center 6099
09.2017 - 10.2018
- Fulfilled store orders by pulling merchandise through layer picking, handling 300 cases per hour, stacking onto pallets, labeling freight, and transporting using power equipment.
- Inspected freight for damages and identified misplaced cases to ensure accurate order fulfillment.
- Organized warehouse by removing and stacking pallets, maintaining cleanliness with a clean as you go method.
QA Auditor
Wal-Mart Distribution Center 7035
09.2012 - 09.2017
- Selected and scanned merchandise on conveyor system to ensure accurate labeling, pulled incorrectly labeled items for correction, and identified sources of mislabeling.
- Diverting and sorting break pack shipping containers. Scanning container and verifying correct merchandise is in shipping container, placing shipping container back on conveyor. Average day making over 10,000 scans a day.
- Selecting pallets to be audited and use power equipment to move pallet to audit location, use scan gun to scan shipping label and each item on pallet verifying each scan is correct. Restacking merchandise neatly and safely. Wrapping stacked pallet using plastic wrap via hand or automated wrap machine. Replacing pallet of merchandise in correct place for shipping.
- Completed paperwork to assist DP in correcting inventory for incorrectly filled merchandise.
Education
AS - Operation and supply chain management
Florida Gateway College
Lake City, Florida01-2014
AA - Psychology
Florida Gateway College
Lake City, Florida01-2012
Skills
- Regulatory compliance
- Problem solving
- Critical thinking
- Customer service
- Team collaboration
- Communication skills
- Team leadership
- Coaching
- Customer relationship management
- Conflict resolution
Timeline
Corrections Officer
Dept. of Corrections
05.2025 - 02.2026
Customer Service Manager
Five Below
11.2023 - 04.2025
Product Sales Specialist
Rountree Moore Nissan
11.2021 - 10.2023
Shipping Loader
Wal-Mart Distribution Center 7035
09.2019 - 11.2021
Member of Management
Wal-Mart Salary Member of Management (store numbers 0836 & 0593)
10.2018 - 08.2019
Dry Order Filler
Wal-Mart Distribution Center 6099
09.2017 - 10.2018
QA Auditor
Wal-Mart Distribution Center 7035
09.2012 - 09.2017
AS - Operation and supply chain management
Florida Gateway College
AA - Psychology
Florida Gateway College