Summary
Overview
Work History
Education
Skills
AWARDS & REFERENCES
Timeline
Generic

James Louris

Los Angeles,CA

Summary

Experienced professional with nine years in guest and member services, excelling in fast-paced environments. Expertise in managing inquiries, scheduling appointments, and resolving issues. Proven ability to build lasting relationships and support leasing and resident relations.

Overview

7
7
years of professional experience

Work History

Client Relations Lead / Membership Support

Living Room Members Club
Hollywood, CA
10.2024 - Current
  • Served as primary contact for prospective and current members.
  • Coordinated visits and supported onboarding processes.
  • Managed daily schedules to optimize operational efficiency.
  • Resolved member concerns through diligent follow-up and collaboration with operations and management.
  • Contributed innovative ideas to enhance team performance and overall outcomes.

Server / Guest Relations Specialist

Dante Beverly Hills at Maybourne Hotel
Beverly Hills, CA
08.2023 - 09.2024
  • Gained in-depth knowledge of luxury service standards and five-star property operations.
  • Supported VIP guests and coordinated with hotel departments, mirroring the cross-functional coordination required in property management.
  • Ensured consistent satisfaction through attention to detail, communication, and follow-up—key to maintaining tenant relationships.

Front of House Lead

Olivetta
West Hollywood, CA
03.2019 - 08.2023
  • Oversaw front-of-house operations and supported management in maintaining brand standards.
  • Trained and mentored new staff, fostering teamwork and accountability—skills vital to managing leasing teams and property operations.
  • Managed guest inquiries, resolved issues, and ensured high satisfaction ratings.

Education

Associate Degree - Business Administration

West Los Angeles College
Los Angeles, CA
05.2020

Skills

  • Leasing and resident relations
  • Prospect communication and follow-up
  • Tour scheduling and coordination
  • Application support and onboarding
  • Issue resolution and retention
  • CRM management and scheduling
  • Administrative operations
  • Cross-team communication

AWARDS & REFERENCES

Available upon request

Timeline

Client Relations Lead / Membership Support

Living Room Members Club
10.2024 - Current

Server / Guest Relations Specialist

Dante Beverly Hills at Maybourne Hotel
08.2023 - 09.2024

Front of House Lead

Olivetta
03.2019 - 08.2023

Associate Degree - Business Administration

West Los Angeles College
James Louris