I enjoy learning new skills and sharpening my current skill sets through a variety of methods
James Lowe
Edgewood
Summary
Dynamic IT Support Manager with a proven track record at Don Small & Sons Oil, excelling in network security and problem-solving. Spearheaded infrastructure upgrades, significantly enhancing system efficiency and reliability. Adept at technical support and customer service, ensuring seamless operations and high-quality service delivery across departments.
Overview
10
10
years of professional experience
Work History
IT Support Manager
Don Small & Sons Oil
Auburn, WA
07.2016 - Current
- Assisted in troubleshooting customer inquiries and resolving issues effectively.
- Provided support in managing customer accounts and maintaining accurate records.
- Coordinated communication between departments to enhance service delivery.
- Learned company policies and procedures to deliver accurate information to clients.
- Monitored employee and customer interactions to assess quality of service.
- Managed network performance and reliability through proactive monitoring and troubleshooting.
- Configured and maintained routers, switches, and firewalls to optimize network operations.
- Led infrastructure upgrades, improving system efficiency and reducing downtime significantly.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Implemented backup solutions, ensuring data integrity and availability.
- Led troubleshooting efforts for complex technical issues, improving response times.
- Managed onboarding and offboarding of employees.
- Led IT infrastructure projects, enhancing system performance and reliability across departments.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Education
Choice High School
Shelton, WASkills
- Problem-solving
- System monitoring
- Technical support
- Network security
- VPN configuration
- IP addressing
- Network repairs and maintenance
- VoIP systems
- IP addressing and subnetting
- VPN configurations
- Remote support
- Ticket management
- Network diagnostics
- Issue troubleshooting
- Customer service
Interests
Timeline
IT Support Manager
Don Small & Sons Oil
07.2016 - Current
Choice High School