James Lucas
Irvinton,AL
Summary
Excelling in customer service and problem-solving. Proven ability to thrive in high-pressure environments while maintaining reliability.
Overview
5
5
years of professional experience
Work History
Metal Roofer
George Connell Construction
01.2023 - 07.2025
- measuring and cutting metal roofing materials for installation.
- Installing pannels on new construction or replacing and repairing old roofs
Customer Service Representative
Teleperformance
01.2020 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while ensuring to company policies and procedures.
- Collaborated with team members to streamline processes for improved service.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Assisted in training new staff on customer service protocols and company expectations.
Education
Clearfield High
Clearfield, UT05.2019
Skills
Great costumer service skills
Good in uncomfortable or stressful environments
Quick learner
reliable
Timeline
Metal Roofer
George Connell Construction
01.2023 - 07.2025
Customer Service Representative
Teleperformance
01.2020 - 01.2023
Clearfield High
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