James Luna
Lawrenceville,GA
Summary
Bilingual (English/Spanish) and results-driven professional with hands-on experience in warehouse operations, customer service, and sales. Adept at multitasking in fast-paced environments, maintaining organized inventory, and delivering personalized customer support. Known for a strong work ethic, adaptability, and a commitment to enhancing customer experience.
Overview
8
8
years of professional experience
Work History
Warehouse Manager/ Sales Associate
Wendy's Discount Home Furniture
Lawrenceville, Georgia
01.2018 - Current
- Assembled, disassembled, and unloaded merchandise efficiently to maintain optimal warehouse functionality.
- Maintained organized inventory and showroom displays to support a seamless shopping experience.
- Collaborated with the sales team to assist customers in finding furniture within their budget and preferences.
- Balanced warehouse oversight with sales responsibilities based on daily store demands.
- Prioritized customer satisfaction by providing knowledgeable, personalized service.
Customer Accounts
American Honda Finance Corporation
Alpharetta, Georgia
10.2025 - 01.2025
- Worked with clients and helped them try to bring their account current.
- Created cases for clients whenever they needed an extension and adequately completed their requests.
- Prioritized meeting customers’ needs and guided them in the right direction regarding their vehicle’s account.
- Assisted multiple departments as there weren’t many Spanish speakers within the corporation.
- Guiding clients on their options on what they could do to bring their account current was the main goal and collecting.
- Also would notate the account if they had any issues like when they would be able to make their payment or whether they’re a Spanish speaker or not.
Team Member
Marco’s Pizza
Grayson, Georgia
01.2018 - 03.2018
- Answered phone orders and assisted walk-in customers in a timely and courteous manner.
- Acted as the primary Spanish-speaking liaison to support non-English-speaking customers.
- Prepared pizza orders accurately and maintained cleanliness throughout the store.
- Adapted quickly to varying workload demands during peak and slow hours.
Education
Bachelor of Business Administration - Finance
Georgia State University
Atlanta, Georgia05-2025
Skills
- Microsoft Office Proficient
- Fluent in Spanish and English
- Customer Service Excellence
- Time Management & Organization
- Adaptability in Dynamic Environments
- Collaborative Mindset
Timeline
Customer Accounts
American Honda Finance Corporation
10.2025 - 01.2025
Warehouse Manager/ Sales Associate
Wendy's Discount Home Furniture
01.2018 - Current
Team Member
Marco’s Pizza
01.2018 - 03.2018
Bachelor of Business Administration - Finance
Georgia State University