James Lynn
Olive Branch,MS
Summary
Dynamic leader with proven expertise in branch operations management and exceptional customer service, honed at CSI Fire Equipment. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating a keen eye for detail and a strong work ethic. Skilled in coaching and staff development, significantly improving team performance and achieving strategic goals. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
8
8
years of professional experience
Work History
Branch Manager
CSI Fire Equipment
2018.03 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Cashier
Walmart
2016.09 - 2018.03
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Apostolic Christian School
Knoxville, TN05.2018
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Attention to Detail
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Verbal/written communication
- Staff Management
- Decision-Making
- Cash Handling
- Team Player
- Staff Supervision
- Staff Training
- Interviewing and Hiring
- Goals and performance
Timeline
Branch Manager
CSI Fire Equipment
2018.03 - Current
Cashier
Walmart
2016.09 - 2018.03
High School Diploma -
Apostolic Christian School
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