James M. DiLorenzo
Troutman,NC
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
15
15
years of professional experience
Work History
Account Manager
Airgas, Inc
Hickory, North Carolina
06.2019 - 09.2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Reviewed book of business with team to add 12% sales dollars year over year
- Increased sales margin with preferred sales agreements 9% year over year while retaining select high volume accounts
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Service Center Manager
XPO Logistics
Olean, NY
11.2013 - 07.2018
- Presented budgets and performance reports to corporate offices.
- Trained 25 new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
- Prepared 90 day budgets for overall staff and center.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 13 personnel by implementing company policies, protocols, work rules and disciplinary action.
General Manager
Fastenal
Farmington, New Mexico
02.2007 - 11.2013
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Placed 12 sites with vending agreements generating $30,000 monthly recurring new revenue
- Developed, maintained and reviewed service relationships with customers and vendors to increase sales 38% within 18 months
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Controlled corporate risk by managing shrink processes and 33% reduction of inventory levels.
Skills
- Flexible and Adaptable
- Decision-Making
- Active Listening
- Planning and Coordination
- Problem-Solving
- Organization and Time Management
- PPE Compliance
- Self-Motivated
- Cost reviewing
- Relationship building and management
- Business process optimization
- Tactical planning
- Brand Management
Timeline
Account Manager
Airgas, Inc
06.2019 - 09.2022
Service Center Manager
XPO Logistics
11.2013 - 07.2018
General Manager
Fastenal
02.2007 - 11.2013
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