James Mabery
Odessa,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Assistant Grocery Manager
Publix
Eustis, FL
11.2017 - 10.2023
- Created weekly schedules for store personnel.
- Ensured compliance with all health and safety regulations.
- Resolved customer complaints in a timely manner.
- Conducted regular inventory audits to ensure accuracy of stock counts.
- Set up promotional displays to maximize visibility.
- Developed strong relationships with suppliers to ensure competitive prices.
- Coordinated with other departments to ensure smooth workflow.
- Evaluated performance of employees on a regular basis.
- Enforced company policies and procedures consistently throughout the store.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Analyzed sales trends and adjusted pricing accordingly.
- Provided customers with assistance in locating items within the store.
- Monitored stock levels and ordered inventory as needed.
- Developed strategies to increase customer loyalty and satisfaction.
- Assisted with recruitment and training of new staff.
Shop Owner - Rebel Art By James
Owner-Operator
Eustis, FL
08.2017 - 11.2017
- Created a customer loyalty program to reward repeat customers.
- Developed and implemented marketing strategies to increase sales.
- Assisted with product development to create new items for the store.
- Handled customer inquiries, complaints, and returns professionally.
- Researched industry trends to stay current on market changes.
- Analyzed sales data to identify opportunities for growth.
- Reviewed financial statements regularly to assess profitability of operations.
- Established policies regarding pricing, promotions, refunds, returns.
- Updated point-of-sale systems with accurate product information.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Laboratory Technician
Florida Hospital Waterman
Tavares, FL
06.2013 - 08.2017
- Processed specimens following established protocols while adhering to strict safety standards.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared lab for daily operations by stocking materials and equipment.
- Prepared specimens and forms for transport to outside laboratories.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Supervised supplies in inventory and notified supervisor of low stock levels.
Education
Reiki
Starseed Reiki
St Augustine, Florida08-2023
Associate of Arts - Clinical Laboratory Technology
Keiser University
Orlando06-2017
Computer Programming
Lake Technical Center
Eustis, FL01-2010
High School Diploma -
Mount Dora High School
Mount Dora, FL06-2003
Skills
- Performance Evaluations
- Task Delegation
- Problem Resolution
- Employee Management
- Product display oversight
- Interpersonal and written communication
- Idea Development and Brainstorming
- Adaptability
- Teamwork and Collaboration
- Organizational Skills
- Interpersonal Relations
- Reliability
- Negotiation
- Decision-Making
- Continuous Improvement
- Active Listening
- Team Collaboration
- Professionalism
- Good Judgment
- Analytical Thinking
- Attention to Detail
- Problem-solving aptitude
- Goal Setting
- Visual Merchandising
- Brand Management
- Business Development
- Employee Development
- Scheduling and Coordinating
- Onboarding and Orientation
- Excellent Communication
Affiliations
- Pursing
References
References available upon request.
Timeline
Assistant Grocery Manager
Publix
11.2017 - 10.2023
Shop Owner - Rebel Art By James
Owner-Operator
08.2017 - 11.2017
Laboratory Technician
Florida Hospital Waterman
06.2013 - 08.2017
Reiki
Starseed Reiki
Associate of Arts - Clinical Laboratory Technology
Keiser University
Computer Programming
Lake Technical Center
High School Diploma -
Mount Dora High School