James Mackey
Cascade,ID
Summary
Seasoned Kitchen Supervisor at Tamarack Resort LLC, adept in operations management and team leadership, significantly reduced food waste and enhanced team performance. Expert in cost control and staff training, my proactive approach and keen analysis of operational problems have consistently improved kitchen efficiency and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Kitchen Supervisor
Tamarack Resort LLC
01.2024 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
Line Cook 2
Tamarack Resort
10.2023 - 01.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Head Chef
Palooza Basecamp&Eatery
04.2021 - 09.2023
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Hired, managed, and trained kitchen staff.
- Created recipes and prepared advanced dishes.
Support Specialist
Sonic Internet
10.2020 - 03.2021
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
Butcher
Fiesta Market
04.2018 - 09.2020
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
Education
High School Diploma -
Santa Rosa High School
Santa Rosa, CA07.2021
Skills
- Operations Management
- Staff Training
- Team Management
- Cost Control
- Scheduling Staff
- Policy Enforcement
- Opening and closing procedures
- Schedule Coordination
- Performance Improvement
- BOH Operations
- Kitchen Management
- Recruitment
- Customer Service
- Team Collaboration
- Operational Problems Analysis
- Production and Time Sequencing
- Budget Development
Timeline
Kitchen Supervisor
Tamarack Resort LLC
01.2024 - Current
Line Cook 2
Tamarack Resort
10.2023 - 01.2024
Head Chef
Palooza Basecamp&Eatery
04.2021 - 09.2023
Support Specialist
Sonic Internet
10.2020 - 03.2021
Butcher
Fiesta Market
04.2018 - 09.2020
High School Diploma -
Santa Rosa High School
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