- Camping
- I participate in a variety of outdoor recreational activities
- Hiking
- Mountain bike trail building
- Mountain biking
James Magee
Summary
Resourceful and results-driven Manager with a proven track record in coordinating and optimizing operations across multiple departments. Effective leader and problem-solver dedicated to streamlining workflows, reducing costs, and enhancing organizational efficiency. Experienced in management, sales, event coordination (including demos, expos, and festivals), and inventory management. Highly committed to delivering quality services and products, with a customer-focused approach. Skilled in retail, customer service, and administrative roles, leveraging expertise in enterprise software systems such as Microsoft 365, Monday, SAP, and Extended Warehouse Management. Eager to contribute to a dynamic brand by applying a hardworking mentality and extensive professional experience.
Overview
11
11
years of professional experience
Work History
Parts Administrator
Hobart Service
09.2023 - Current
- Maintain accurate inventories, conduct cycle counts, and perform rebalances for 29 technicians and the main warehouse, ensuring optimal stock levels and operational efficiency.
- Oversee the ordering of third-party and competitive parts, ensuring accuracy, timely delivery, and alignment with service call requirements.
- Proactively follow up on back-ordered and made-to-order parts, ensuring clear communication with suppliers and timely resolution.
- Accurately forecast and track parts availability to effectively schedule and support service calls, minimizing delays and maximizing customer satisfaction.
- Serve as the primary liaison for over-the-counter sales, building and nurturing relationships with both new and established customers and accounts.
- Visit local, established accounts regularly to strengthen relationships, assess customer needs, and ensure product availability.
- Proactively reach out to customers for high-demand, critical parts, ensuring consistent inventory levels and minimizing stockouts to support service continuity.
- Leverage customer insights to anticipate needs, improving stock management and optimizing the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Parts Manager
Crash Champions
10.2021 - 09.2023
- Efficiently managed and executed all parts ordering, ensuring timely and accurate procurement based on initial estimates and supplemental requests.
- Conducted thorough quality inspections of delivered parts within two hours of receipt to identify and address damages or discrepancies.
- Facilitated immediate returns for incorrect parts, maintaining seamless vendor relations.
- Analyzed and optimized parts-related KPIs, including parts margin, pending credits, shop consumables inventory, and material expenditure, reporting insights to the General Manager.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Sales Representative and Account Manager
Legion Of Bloom
01.2017 - 12.2022
- Manage over 20 client accounts across the Greater Bay Area, including Monterey, Sacramento, and Santa Rosa, ensuring customer satisfaction through consistent relationship-building, stock ordering, and timely provision of marketing materials.
- Forecast restocks and follow up regularly with clients to ensure product availability and prevent stockouts.
- Cultivate new business opportunities through client acquisition, while also managing ongoing relationships with established clients to generate new and recurring sales.
- Schedule, promote, and coordinate product demonstrations to showcase company offerings, enhancing brand visibility and driving sales.
- Oversee the setup and operation of company booths at large festivals and expos, ensuring effective product displays and customer engagement at high-profile events.
- Lead training sessions for client staff on the full range of products and services, ensuring comprehensive understanding and effective usage.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Remote Gear Advisor Coordinator
Jenson USA
12.2021 - 08.2022
- Played a pivotal role in maintaining customer satisfaction by delivering efficient, solution-oriented support and fostering strong internal and external relationships.
- Assisted customers in selecting bicycles, components, and accessories, providing expert advice to meet individual needs and preferences.
- Facilitated cross-functional coordination with warehouse, shipping, and returns departments to resolve order discrepancies and streamline returns processes.
- Acted as a liaison between customers and third-party shipping providers, resolving in-transit delivery concerns and ensuring seamless order fulfillment.
- Collaborated with the Gear Advisor Team and warehouse staff to address post-sale challenges, including warranty claims and reshipment's for lost or mis-shipped orders.
- Maintained up-to-date knowledge of cycling products, industry trends, and technologies to offer informed recommendations.
Camp Counselor
Woodward Action Sports
11.2013 - 02.2017
- Supervised and coached campers in various action sports disciplines, including BMX and Scootering ensuring safety and skill development.
- Created a positive and inclusive environment by building relationships with campers and fostering teamwork and confidence.
- Conducted daily instructional sessions, providing tailored feedback to help campers progress in their abilities.
- Enforced safety protocols and equipment checks to maintain a secure environment for all participants.
- Organized and facilitated events, competitions, and recreational activities to enhance camper experiences.
- Collaborated with fellow counselors and staff to maintain high-quality programming and resolve any issues promptly.
- Acted as a mentor and role model, exemplifying professionalism, enthusiasm, and a passion for action sports.
Retail Store Manager
Airfield Supply Company
01.2015 - 01.2017
- Supervised and managed a team of 20+ employees, ensuring high performance, operational efficiency, and adherence to company policies and standards.
- Directed all aspects of P&L, including budgeting, cost control, and revenue generation, to consistently meet or exceed financial targets and sales forecasts.
- Led recruitment, hiring, and comprehensive training programs for new employees, fostering a knowledgeable, customer-focused team.
- Managed inventory by placing orders for both new and existing products, ensuring optimal stock levels and product availability.
- Developed and executed promotional campaigns, collaborating with brands to secure participation and drive customer engagement.
- Continuously monitored sales performance, adjusted strategies to meet targets, and drove initiatives to enhance store profitability and customer retention
Shift Manager
Jamba Juice
08.2013 - 08.2015
- Managed daily store operations, including staffing, inventory control, and cash handling to ensure smooth and efficient performance.
- Delivered exceptional customer service, addressing guest needs promptly and resolving issues to maintain a positive experience.
- Trained, coached, and supervised team members, fostering a collaborative and productive work environment.
- Assisted in driving sales growth by implementing marketing strategies and promoting new products to guests.
- Analyzed financial reports to track store performance and identify opportunities for increased profitability.
- Ensured compliance with health and safety regulations, securing a consistently high standard of operations.
- Supported the General Manager in achieving company goals and taking leadership in their absence.
Education
High School Diploma -
Foothill Highschool
Pleasanton, CA06-2013
Skills
- Shipping and receiving
- Warehouse operations
- Purchase orders
- Invoicing and billing
- Supply chain coordination
- Forecasting and planning
- Logistics support
- Positive attitude
- Customer service
Interests
Timeline
Parts Administrator
Hobart Service
09.2023 - Current
Remote Gear Advisor Coordinator
Jenson USA
12.2021 - 08.2022
Parts Manager
Crash Champions
10.2021 - 09.2023
Sales Representative and Account Manager
Legion Of Bloom
01.2017 - 12.2022
Retail Store Manager
Airfield Supply Company
01.2015 - 01.2017
Camp Counselor
Woodward Action Sports
11.2013 - 02.2017
Shift Manager
Jamba Juice
08.2013 - 08.2015
High School Diploma -
Foothill Highschool
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