Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

James Magera

Davis,CA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Cargo and Ramp SpecialistAir Transportation Fleet Specialist Air Transportation SpecialistCustomer Service RepresentativeTSA Agent

Work Type

Part TimeFull TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Davis, CA, USSacramento, CASan Francisco, CA
Open to relocation: Yes

Salary Range

$40000/yr - $200000/yr

Important To Me

Healthcare benefitsWork from home option401k matchCompany Culture

Summary

Qualified Desired Position with background in air transportation. Adept at coordinating logistics and ensuring timely cargo and passenger movement, contributing to efficient operations. Demonstrated ability in managing air transport schedules and fostering teamwork.

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

6
6
years of professional experience

Work History

Cargo and Ramp Specialist

USAF
Sacramento, CA
01.2024 - 04.2026
  • Interpreted operational data to pinpoint areas for process improvement and elevate overall mission effectiveness.
  • Developed and implemented training programs to reinforce compliance with safety and operational guidelines.
  • Created comprehensive standard operating procedures to facilitate streamlined workflows and elevate overall team efficiency.
  • Collaborated in the deployment of advanced tracking systems to enhance inventory and logistics management.
  • Analyzed service delivery processes through quality assurance assessments to identify areas for improvement and maintain high standards.
  • Developed and executed strategies for proactive problem-solving and efficient complaint resolution, resulting in improved customer satisfaction rates.

Air Transportation Fleet Specialist

USAF
Sacramento, CA
01.2024 - 04.2026
  • Developed and implemented maintenance schedules to ensure peak vehicle performance and reliability.
  • Conducted analysis of fleet performance metrics to inform strategic recommendations for operational improvements.
  • Facilitated development and execution of inventory management systems to enhance tracking of spare parts and equipment.
  • Developed and delivered comprehensive training programs to enhance personnel knowledge of fleet management protocols and safety procedures.
  • Designed and implemented standard operating procedures aimed at optimizing fleet efficiency and reducing operational interruptions.
  • Facilitated collaboration among diverse teams to tackle operational issues and optimize service delivery.
  • Oversaw compliance with federal regulations to uphold vehicle safety and environmental integrity.
  • Enabled effective communication between departments to enhance timely resolution of fleet-related challenges.
  • Developed and executed maintenance schedules based on data analysis to optimize vehicle performance and reliability.
  • Maintained comprehensive records of fleet inventory to facilitate operational efficiency and accessibility.
  • Provided expert guidance to ensure adherence to licensing and regulatory standards for drivers within the fleet.
  • Optimized communication channels between drivers and dispatchers to improve customer inquiry response efficiency.
  • Performed routine evaluations of fleet operations to ensure adherence to regulatory standards and enhance operational integrity.

Air Transportation Specialist

USAF
Sacramento, CA
01.2024 - 04.2026
  • Coordinated air transportation logistics for personnel and equipment across diverse missions.
  • Implemented safety protocols to ensure compliance with operational standards.
  • Assisted in developing flight schedules, optimizing resource allocation and efficiency.
  • Monitored and maintained inventory of aircraft supplies and parts, ensuring readiness.
  • Streamlined documentation processes for air transport operations, enhancing accuracy.
  • Provided training on air transportation procedures, promoting team competency and safety awareness.
  • Collaborated with crew chief to coordinate fitting and alignment of heavy parts.
  • Trained new team members on company policies, procedures, and best practices for efficient air transportation operations.
  • Collaborated with interdepartmental teams to address logistical challenges and ensure smooth operations.
  • Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
  • Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
  • Coordinated closely with customs officials to expedite clearance processes for international shipments.
  • Fostered military transportation safety and efficiency.
  • Enhanced air transportation efficiency by coordinating and managing cargo movement procedures.
  • Provided exceptional customer service, resolving passenger concerns promptly and professionally.
  • Examined cargo and freight shipments to check goods' condition.

Customer Service Representative

Results Sales & Marketing
Atlanta, GA
09.2021 - 03.2022
  • Delivered exceptional customer service by addressing inquiries via phone, email, and chat to enhance customer satisfaction.
  • Resolved customer complaints to enhance satisfaction by identifying underlying issues and implementing tailored solutions.
  • Developed and delivered comprehensive training programs to enhance new team members' understanding of customer service standards and company policies.
  • Managed comprehensive records of customer engagements through CRM software to enhance follow-up efficiency.
  • Engaged with team members to refine service delivery methods and elevate customer satisfaction.
  • Enhanced customer experience by providing informed product recommendations based on comprehensive knowledge.
  • Facilitated conflict resolution in high-pressure environments, maintaining professionalism and fostering positive outcomes.
  • Managed resolution of customer complaints to enhance satisfaction and strengthen client relationships.

Licensed Health Insurance Agent

Concentrix
Orlando, FL
06.2020 - 08.2021
  • Analyzed client requirements and provided personalized health insurance plan recommendations to ensure comprehensive coverage.
  • Provided comprehensive education to customers regarding policy benefits, coverage alternatives, and claims submission.
  • Utilized CRM software to analyze customer interactions and optimize service delivery processes.
  • Assisted clients in navigating enrollment protocols, guaranteeing alignment with compliance requirements.
  • Investigated and resolved customer inquiries and issues efficiently, contributing to enhanced customer satisfaction.
  • Tracked and analyzed evolving industry trends and healthcare regulations, focusing on compliance and innovation.
  • Engaged with inbound calls from policyholders to clarify inquiries and explore suitable insurance options.
  • Analyzed client needs to extract critical information, enabling precise recommendations for suitable health insurance products.
  • Assessed client requirements and provided comprehensive information on health insurance options to optimize plan selection.
  • Analyzed client needs and clarified complex insurance policies, ensuring optimal coverage selection.
  • Streamlined client interactions by efficiently managing insurance requirements and providing personalized recommendations.
  • Resolved complex customer issues promptly and professionally, fostering positive client relationships and trust.
  • Evaluated client insurance policies to pinpoint coverage deficiencies, proposing tailored solutions to improve overall protection.

Education

High School Diploma -

Allatoona High School
Acworth, GA
05.2020

Skills

Customer relations

Expert problem solving

Documentation management

Advanced communication

Proficient in software

Active listening

Customer service

Passenger safety

Dangerous goods handling

Baggage handling

Load planning

Logistics management

Logistics coordination

Airline operations

Flight dispatch

Passenger documentation

Air transportation safety

Passenger security

Ground crew leadership

Cargo and passenger documentation

Customs procedures

Air transportation safety protocols

Aircraft cargo loading

Cargo quality control

Flight manifest management

Etc

Timeline

Cargo and Ramp Specialist

USAF
01.2024 - 04.2026

Air Transportation Fleet Specialist

USAF
01.2024 - 04.2026

Air Transportation Specialist

USAF
01.2024 - 04.2026

Customer Service Representative

Results Sales & Marketing
09.2021 - 03.2022

Licensed Health Insurance Agent

Concentrix
06.2020 - 08.2021

High School Diploma -

Allatoona High School