James Mandeville
Foley,AL
Summary
Accomplished Sales Manager offering four years of experience developing and maximizing OPE sales. Diligent in building and retaining accounts by providing support and attentive service. Innovative thinker employing marketing strategies, product promotion, and hands-on collaboration to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging and relationship building.
Overview
8
8
years of professional experience
Work History
Territory Sales Manager
Dixie Chopper
Fillmore, IN
08.2022 - Current
- Partnered with cross-functional teams such as finance, operations, and customer service to ensure seamless order processing and delivery coordination within territory.
- Established strong relationships with dealers, boosting retention rates.
- Introduced new sales techniques and tools, resulting in increased efficiency and productivity among team members.
- Foster positive work environment.
- Developed customized solutions based on dealer needs, resulting in increased satisfaction and loyalty.
- Monitored competitor activities within territory to report to upper management.
- Spearheaded innovative initiatives aimed at enhancing territory growth and brand awareness; worked closely with stakeholders in formulating strategies for product sales.
- Create promotional social media content that drove brand awareness in territory.
- Organized dealer events within territory to showcase company products, generating leads and increasing brand exposure.
- Targeted prospects in territory through careful research of competitor products, services, and trends.
- Attended trade shows and industry events to promote company products and services.
- Exceeded sales goals and service targets by cultivating and securing new dealer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Inside Sales/Customer Service
Dixie Chopper
Fillmore, IN
01.2020 - 08.2022
- Enhanced company reputation through active participation in industry events and networking opportunities.
- Developed customized solutions for clients based on their unique needs, fostering long-term partnerships.
- Handled escalated customer issues or concerns effectively resulting in satisfactory resolutions.
- Provided expert advice on product features and benefits during client consultations, driving informed decision-making processes.
- Provided every dealer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Established basis for future expansion into Caribbean as well as Canadian markets for 2023 booking season.
- Presented regular updates regarding account status or growth potential at weekly team meetings contributing to strategic planning efforts.
- Participated in ongoing training sessions to stay up-to-date on industry trends, product offerings, and sales techniques.
- Managed high volume of inbound calls daily, maintaining professionalism under pressure while achieving performance goals.
National Customer Service Manager
Spear Corporation
Roachdale, IN
03.2016 - 01.2020
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Supervised 150 customer service calls per week to track support issues and improve operating procedures.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Interacted with prospects and customers at various events, including trade shows, seminars, and workshops.
Improved productivity initiatives, coordinating itineraries and scheduling appointments. - Reviewed employee performance annually and delivered constructive feedback on areas needing improvement.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed accurate cost estimates to ensure customers operate within their budgets.
- Identified risks and implemented plans to lower them resulting in decrease of work-related accidents.
- Coordinated work of 8-10 employees by offering clear direction and motivational leadership.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs and safety regulations.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Education
High School Diploma -
North Putnam Sr High School
Roachdale, IN05.1990
Skills
- Lead prospecting
- Account Servicing
- Business growth and retention
- Performance Management
- Partnership Development
- Sales Tracking
- Product Demonstration
- Territory Growth
- CRM Software
- Sales Strategies
- Customer Relationship Management
- Improvement planning
- Multitasking and Organization
- Event Networking
Timeline
Territory Sales Manager
Dixie Chopper
08.2022 - Current
Inside Sales/Customer Service
Dixie Chopper
01.2020 - 08.2022
National Customer Service Manager
Spear Corporation
03.2016 - 01.2020
High School Diploma -
North Putnam Sr High School