Summary
Work History
Education
Skills
Timeline
Generic

James Mandeville

Foster City,CA

Summary

Proven customer service expert from Safeway, adept in complaint resolution and efficient cart management. Excelled in creating a welcoming environment, enhancing the shopping experience through outstanding service and empathy. Demonstrated adaptability and strong work ethic, significantly exceeding service standards. Skilled in both verbal and written communication, ensuring customer satisfaction and loyalty.

Work History

Courtesy Clerk

Safeway
06.2024 - Current
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

GED - Science, Math, Language Arts And Social Studies

McKinley Community School For Adults
Lihue, HI
05.2023

Skills

  • Positive Attitude
  • Strong Work Ethic
  • Customer Service
  • Outgoing and Friendly
  • Customer Assistance
  • Bagging techniques
  • Patience and Tolerance
  • Safety awareness
  • Cart returns
  • Effective Communication
  • Floor cleaning
  • Efficient and Courtesy
  • Complaint resolution

Timeline

Courtesy Clerk

Safeway
06.2024 - Current

GED - Science, Math, Language Arts And Social Studies

McKinley Community School For Adults
James Mandeville