James Mann
Seattle,WA
Summary
Dynamic retail supervisor with over 25 years in team leadership and customer engagement. Expertise in training staff and optimizing store operations. Seeking to leverage excellent communication and adaptability to drive customer satisfaction and team performance.
Overview
28
28
years of professional experience
Work History
Grocery Clerk
Fred Meyer
Shoreline, WA
03.2025 - 10.2026
- Operated cash register accurately, processing transactions and handling customer payments.
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Stocked shelves efficiently and maintained inventory organization to enhance accessibility.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rules.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rules.
- Provided support during peak hours, adapting quickly to changing customer needs.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Utility Worker
Pike Place Market
Seattle, WA
03.2026 - 06.2026
- Operated cleaning equipment to maintain market cleanliness and customer satisfaction.
- Followed safety protocols while handling tools and equipment, ensuring workplace safety compliance.
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collaborated with team members to ensure efficient product restocking and display organization.
- Assisted customers with inquiries, enhancing overall market experience.
- Adapted quickly to changing tasks in a dynamic work environment, demonstrating flexibility and reliability.
- Collected and disposed of trash and debris.
- Verified that all safety procedures were followed while working on utility systems.
- Assisted in training new hires on company procedures, safety guidelines, and job-specific tasks to ensure a consistent level of service quality across the workforce.
- Completed daily maintenance tasks in record time to maximize productivity.
Retail Supervisor
Value Village
Issaquah, WA
10.1998 - 11.2023
- Trained and mentored staff on customer service best practices to enhance team performance.
- Implemented visual merchandising strategies that improved store presentation and customer engagement.
- Monitored inventory levels, coordinated restocking efforts to optimize product availability.
- Supervised daily operations, ensuring compliance with store policies and procedures.
Education
High School Diploma -
Bothell High School
Bothell, WA06-1996
Skills
- Product stocking
- Customer service
- Workplace safety
- Attention to detail
- Teamwork and collaboration
- Punctual and reliable
- Excellent communication
Timeline
Utility Worker
Pike Place Market
03.2026 - 06.2026
Grocery Clerk
Fred Meyer
03.2025 - 10.2026
Retail Supervisor
Value Village
10.1998 - 11.2023
High School Diploma -
Bothell High School