Lisa Manoukian
Hudson,NH
Summary
Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.
Overview
25
25
years of professional experience
Work History
Registration Specialist
Lahey Medical Center
10.2012 - Current
- Scheduled and registered appointments using Booker scheduling programs.
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Entered patient information into payment system accurately for billing purposes.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Confirmed patient demographics and updated practice management software for accuracy.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Explained form wording to patients to help each understand information required.
- Reviewed, processed and issued application requests for [Type] registration.
Retention Specialist
Comcast, Xfinity
08.2000 - 10.2012
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Established customer retention programs to improve loyalty and increase lifetime value.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Reviewed successes and failures to learn from previous mistakes.
Education
Associate of Arts - Fashion Merchandising
Newbury College
Brookline, MA05.1990
High School Diploma -
St Joseph High School
Lowell, MA06.1988
Skills
- Appointment Scheduling
- Documentation and Reporting
- Pre-Registration Documentation
- Multitasking and Prioritization
- Problem-Solving
- Client Relationships
- Patient Scheduling
Timeline
Registration Specialist
Lahey Medical Center
10.2012 - Current
Retention Specialist
Comcast, Xfinity
08.2000 - 10.2012
Associate of Arts - Fashion Merchandising
Newbury College
High School Diploma -
St Joseph High School
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