Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
-Received and documented emergency and non-emergency calls for service from the public, providing callers with necessary information and assistance.
-Dispatched Police/Fire/EMS to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
-Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
-Assisted in training new hires.
-Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
-Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
-Dispatched Police/Fire/EMS to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
-Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
-Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
-Entered warrants into state databases as needed for law enforcement purposes.
-Trained new hires.
-Developed lesson plans and course materials to ensure effective learning outcomes.
-Monitored progress of trainees during courses and provided feedback on their performance.
-Maintained records of all training sessions conducted, including attendance, materials used and evaluations.