Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

James Marino

Wilmington,NC

Summary

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

911 Telecommunicator Zone II

New Hanover County
09.2021 - Current

-Received and documented emergency and non-emergency calls for service from the public, providing callers with necessary information and assistance.
-Dispatched Police/Fire/EMS to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
-Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
-Assisted in training new hires.
-Utilized computer aided dispatch software to enter data into the database in order to create incident reports.

911 Communications Training Officer

Lawrence County Department Of Public Safety
04.2018 - 08.2021

-Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
-Dispatched Police/Fire/EMS to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
-Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
-Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
-Entered warrants into state databases as needed for law enforcement purposes.
-Trained new hires.
-Developed lesson plans and course materials to ensure effective learning outcomes.
-Monitored progress of trainees during courses and provided feedback on their performance.
-Maintained records of all training sessions conducted, including attendance, materials used and evaluations.

Education

Bachelor of Science - Criminal Justice

Liberty University
01.2026

Bachelor of Science - Computer Science Cybersecurity

Liberty University
01.2026

High School Diploma -

Shenango High School
New Castle, PA
06.2016

Skills

  • Call Prioritization
  • Active Listening
  • Attention to Detail
  • Emergency Management
  • Time Management
  • Stress Tolerance
  • Customer Service
  • Critical Thinking
  • Information Gathering and Relay
  • Computer-Aided Dispatching
  • CPR and First Aid

Certification

  • Emergency Medical Dispatch (International Academy of Emergency Dispatch)
  • Emergency Police Dispatch (International Academy of Emergency Dispatch)
  • Emergency Fire Dispatch (International Academy of Emergency Dispatch)
  • Advanced Police Dispatching (NENA)
  • Advanced Fire Dispatching (NENA)
  • Active Shooter (APCO)
  • Crisis Negotiations for Telecommunicators (APCO)
  • Disaster Operations and the Communications Center (APCO)
  • Fundamentals of Tactical Dispatch (APCO)
  • Crisis Intervention Training (Trillium)
  • Adult Mental Health/First Aid (Trillium)

References

  • Austin Allgood: (910) 515-3209 // Shift Supervisor at New Hanover County 911 Communications.
  • Anthony Gerace: (919) 215-7204 // Deputy at New Hanover County Sheriff's Office.
  • Timothy Tressler: (724) 674- 3717 // Personal Reference.

Timeline

911 Telecommunicator Zone II

New Hanover County
09.2021 - Current

911 Communications Training Officer

Lawrence County Department Of Public Safety
04.2018 - 08.2021

Bachelor of Science - Criminal Justice

Liberty University

Bachelor of Science - Computer Science Cybersecurity

Liberty University

High School Diploma -

Shenango High School
James Marino