James Maronen
Saint Augustine,FL
Summary
SR SUPPLY CHAIN LEADER | DIVERSE APPLIED CAREER EXPERIENCE
Business Operations Executive offering a seventeen year history of leading strategic and tactical business initiatives across several disciplines. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, large team building, management and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
13
13
years of professional experience
Work History
SR DIRECTOR-CUSTOMER SOLUTIONS, ASSET MANAGEMENT AND UTILIZATION
FLORIDA EAST COAST RAILWAY
10.2022 - 12.2023
- Appointed to establish and manage fiscal foundations in alignment with business needs and company goals, while supporting customers' requirements and leading FEC and customers to success.
- Enhanced network efficiency resulting in reduced car hire, container, chassis, and lease cost due to improved utilization and dwell reduction
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Creation, reporting, monitoring, and analysis of metrics that directly improve network performance
- Budgetary responsibility exceeding $80M annually
- Contract and Lease agreement negotiating
- Oversaw management and planning for 8,000+ assets (railcars, chassis, containers, trailers, and autoracks).
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
SR DIRECTOR CUSTOMER SOLUTIONS FOR FEC AND RAVEN TRANSPORT
FLORIDA EAST COAST RAILWAY
01.2020 - 10.2022
- Lead vision, strategy, and execution for all facets of customer solutions for the main organization as well as the Raven Transport trucking company, with authority over a team of 21 department managers and customer service representatives
- Ensured the overall quality of the customer experience for nearly 500,000 shipments that delivered $400M in revenue in 2022 from rail operations and $62MM in trucking shipments
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Promoted into a newly created role to consolidate Customer Solutions operations and resources, capturing improved efficiency, productivity, and cost savings
- Strengthened the impact and effectiveness of Raven Transport through strategies for network design, lane optimization, and customer relationship management.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
DIRECTOR OF CUSTOMER OPERATIONS
FLORIDA EAST COAST RAILWAY
01.2018 - 01.2020
- Fulfilled a critical role overseeing the Carload, Intermodal, and Truckload divisions of Customer Operations, while contributing to revenue growth by traveling with executive leaders and sales personnel to conferences and client meetings
- Exercised the authority to hire for all positions in the department, and introduced formal performance metrics to gauge the progress of team members towards goals and expectations
- Collaborated with cross-functional departments to ensure seamless communication and coordination in delivering exceptional customer experiences.
- Gathered, reviewed, and reported information on customer rail volume to the executive team
- Developed and tested new features and functionality for the company's FECR Connect online tool.
DOMESTIC AND INTERNATIONAL ACCOUNT EXECUTIVE
FLORIDA EAST COAST RAILWAY
01.2013 - 01.2018
- Expanded revenue and profit by managing client relationships, leveraging a consultative approach to gain insight into business needs, leading to the recommendation and sale of additional products and services
- Provided regular updates on account progress to management, highlighting successes and addressing any challenges or concerns.
- Monitored competition activities within assigned territories, adjusting tactics as needed to maintain a competitive edge in the market.
- Collaborated with internal teams to develop customized solutions for clients, resulting in increased sales and revenue.
NATIONAL ACCOUNT SALES
U.S. XPRESS ENTERPRISES/ARNOLD TRANSPORTATION SERVICES
01.2011 - 01.2013
- Prospected freight opportunities based upon market feedback, leads, RFP's and capacity.
- Increased national account sales by developing and implementing effective strategies tailored to specific industries.
- Responsible for building strong business relationships with shippers throughout the United States
Education
Bachelor of Science - INTEGRATIVE STUDIES/BUSINESS
GRAND VALLEY STATE UNIVERSITY
Grand Rapids, MI08.2023
Skills
- Seasoned Operations and Strategic Leadership
- Driving Success in Business Development
- Directing Customer Success
- Managing Transportation Logistics
- Builds and Leads Strong Teams
- Experienced in Transportation Operations
- Skilled in Account Penetration and Sales
Timeline
SR DIRECTOR-CUSTOMER SOLUTIONS, ASSET MANAGEMENT AND UTILIZATION
FLORIDA EAST COAST RAILWAY
10.2022 - 12.2023
SR DIRECTOR CUSTOMER SOLUTIONS FOR FEC AND RAVEN TRANSPORT
FLORIDA EAST COAST RAILWAY
01.2020 - 10.2022
DIRECTOR OF CUSTOMER OPERATIONS
FLORIDA EAST COAST RAILWAY
01.2018 - 01.2020
DOMESTIC AND INTERNATIONAL ACCOUNT EXECUTIVE
FLORIDA EAST COAST RAILWAY
01.2013 - 01.2018
NATIONAL ACCOUNT SALES
U.S. XPRESS ENTERPRISES/ARNOLD TRANSPORTATION SERVICES
01.2011 - 01.2013
Bachelor of Science - INTEGRATIVE STUDIES/BUSINESS
GRAND VALLEY STATE UNIVERSITY
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