Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
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James Martucci

Fairlawn,OH

Summary

Dedicated Server recognized for maximizing productivity and delivering exceptional customer service. Proven expertise in time management and conflict resolution, facilitating seamless dining experiences. Demonstrates strong communication and adaptability skills, effectively addressing diverse customer needs while ensuring high satisfaction rates.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Get Fit 24/7
Fairlawn, OH
07.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Responded to customer inquiries via phone, email, and in person.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained a clean gym area by racking weights, cleaning bathrooms, and stocking cleaning supplies for patrons.

Food Delivery Driver

DoorDash
Cuyahoga Falls, OH
11.2023 - Current
  • Documented time of delivery to record completion of order.
  • Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
  • Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
  • Followed all vehicular laws and regulations, ensuring safe and legal operation of the delivery vehicle at all times.
  • Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.

Bartender/Server

Barley House
Akron , Ohio
12.2023 - 05.2024
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Greeted guests with friendliness and professionalism.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Performed opening and closing duties including restocking supplies.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Effectively multitasked within fast-paced environment.

Curb Server

Swensons Drive-in
Akron, OH
07.2017 - 11.2023
  • Delivered food orders promptly and courteously.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Followed health safety guidelines when preparing and serving food products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Bachelor's degree - Business Administration

Kent State University At Kent
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05-2025

Associate's degree - Business Management

Stark State College
Canton, OH
12.2022

Skills

  • Kitchen management experience
  • Restaurant experience
  • Leadership
  • Time management
  • Microsoft PowerPoint
  • Kitchen Experience
  • Food preparation
  • Food safety practices
  • Food delivery
  • Order management
  • Shift management
  • Calm demeanor
  • Task prioritization
  • Inventory control
  • Upselling
  • Cooking
  • POS
  • Merchandising
  • Management
  • Microsoft Word
  • Catering
  • Shift Management
  • Restaurant management
  • Food service
  • Cash handling
  • Recruiting
  • Serving experience
  • Microsoft Office
  • Assistant manager experience
  • Food safety
  • Team collaboration

Personal Information

Willing To Relocate: Anywhere

Languages

English
Professional

References

References available upon request.

Timeline

Front Desk Receptionist

Get Fit 24/7
07.2024 - Current

Bartender/Server

Barley House
12.2023 - 05.2024

Food Delivery Driver

DoorDash
11.2023 - Current

Curb Server

Swensons Drive-in
07.2017 - 11.2023

Bachelor's degree - Business Administration

Kent State University At Kent

Associate's degree - Business Management

Stark State College

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