JAMES MASON
Technical Support Specialist
Oldsmar,Florida
Summary
SOLUTIONS-DRIVEN FIELD SUPPORT TECHNICAL SPECIALIST Report design inefficiencies to improve product performance and reduce costs. Experienced Senior Documentation and Product Specialist with a demonstrated history of working in the medical device industry. Strong business development, product management, and new product development with rapidly increasing responsibilities and leadership. Highly focused and detail-oriented, able to manage multiple simultaneous projects and accounts with high efficiency and accuracy. Quick to adapt to any programs, software, or proprietary systems.
Overview
23
23
years of professional experience
Work History
Field Product Specialist| Technical Support | Lead Training Developer
Agiliti Health
01.2021 - 01.2024
- Responsible for development of training regimen.
- Trained field personnel in repair and maintenance of medical equipment.
- Helped develop part depot for third party service AER division.
- Developed part improvements.
- Responsible for maintaining and developing product documentation.
Field Product Specialist | Technical Support
Medivators, Inc. | Cantel Medical
01.2006 - 01.2020
- Assisted in technical training, upper-level technical support, and field assistance with extremely difficult technical problems involving Windows operating systems, proprietary software, and PC hardware support.
- Liaison between R&D and the field.
- Intimately involved with Windows operating system software including proprietary software support and creation.
- Created instructional and part documentation. Managed international access and updated all service documentation.
- Assisted in defining suspect parts and engineering flaws and reported trends in service on all equipment produced by the company.
- Extensive PC, electromechanical and software troubleshooting and repair.
- Installed and serviced PCs, electromechanical medical equipment, and associated software.
Field Service Engineer
Delphax Technologies
01.2001 - 01.2006
- Supervised and mentored a small group of field service engineers.
- Installed and maintained high speed laser printers, Servers, and associated software.
- Provided field support to both domestic and international clients.
Field Service Engineer
Xerox
St. Petersburg, Florida
Education
Bachelor of Science (BS) - Information Technology Management
St. Petersburg College
Associate of Arts (AA) - General Studies with Computer Programming emphasis
St. Petersburg College
Skills
- SharePoint
- Spring CM
- Hardware/Software Diagnostics
- Electronics
- Technical Support Processes
- Manufacturing
- Product Development
- Business Process Improvement
- Biomedical Engineering
- Bug troubleshooting and Repair
- Test Equipment
Websites
<Enter your own>
Title: Solutions-Driven Field Support Technical Specialist
Timeline
Field Product Specialist| Technical Support | Lead Training Developer
Agiliti Health
01.2021 - 01.2024
Field Product Specialist | Technical Support
Medivators, Inc. | Cantel Medical
01.2006 - 01.2020
Field Service Engineer
Delphax Technologies
01.2001 - 01.2006
Field Service Engineer
Xerox
Bachelor of Science (BS) - Information Technology Management
St. Petersburg College
Associate of Arts (AA) - General Studies with Computer Programming emphasis
St. Petersburg College
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