James Masse

Hired as a Assistant Manager in March 2018, promoted to Store Manager in April 2019.

Responsible for leading, planning and directing the entire Store Team.

Accountable for all functional areas of the store, including the financial performance, execution of company initiatives, staffing, inventory control, and compliance with all company standards.

Retains accountability for all aspects of the store, by delegating tasks to other leaders, and will supervise, inspect, train, and or train the leaders to accomplish company goals.

Required to assist in freight processing, stock shelves, or participate in other aspects of the freight processes.

Responsible for scheduling and payroll processing in the store on a daily and weeks basis.

Directs the preparation for merchandising initiatives and ensures reconciliation of all inventory control.

Oversees a large amount of furniture sales, and assist customers in selecting the purchases.

Serves as the primary Manager on Duty including opening and closing the store.

Provides leadership and direction to floor associates and ensures that store, merchandising, and customer services standards are met, including merchandise presentation, signage, recover, and cleanliness.

Drives the customer experience and ensures resolution of customer issues.

Managed a Staff of 600 associates, and Assistant Managers.

Assigned and monitored several departments in the store: softlines, hardlines, grocery, stationary, seasonal, auto and the garden center.

Strong merchandising and loss prevention strategies.

Execute corporate programs for integrity and ethics.

All P&L reporting, inventory management, and loss prevention strategies.

Responsible for licensing, and all safety inspections.

Reinforced and provided directional guidelines daily to manager as well as hourly associates on proper customer services approaches and techniques to ensure customer satisfaction.

Encourages diversity through the implementation or recruitment, as well as retention talent development program.

Responsible for Entire store in the Store Managers absence.

Solid performer evaluations.

Examined merchandise to verify that it was correctly prices and displayed.

Scheduled and led weekly store meeting for all employees.

Planned budgets and authorized payments, and merchandise returns.

Set all displays, and merchandising of various departments.

All customer service issues to drive 100 percent customer satisfaction.

Scheduled and led weekly store meetings for all employees.

Increased profits through effective sales training, and troubleshooting profit loss areas.

Hired, trained and evaluated personnel in sales, and merchandising.

Conducted store inventories once per quarter.

Managed and directed management and associates with facility operations..

Monitored and financial performance, inventory, merchandising for all departments.

Managed and identified opportunities by controlling expenses, assessing the budgets to align with the business trends.

State post office contract site within the store, handled the compliance financial reporting of the site.

Supervised the pharmacy operations; including prescription processes and NDC verification's.

Hired, trained and evaluated personnel.

Directed management, associate teams with facility operations, financial performance, merchandising and company directives to drive sales in the store.

Entrusted with daily banking transactions, and reconciliations.

Supervised and developed staffing including; recruitment, and hiring.

Nominated as Store Manager Trainer, directed and monitored performance of new manager candidates with training development techniques.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.