Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Massie

Chillicothe,OH

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 30 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Lead Technician

ER Auto Care
03.2024 - Current
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning Vehicles.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.

Lead Technician

Herrnstein Chrysler
05.2022 - 02.2024
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Adhered to established policies and standards to safely complete projects.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Tested systems, noting issues and completing preventive maintenance.

Technician Team Leader

Ganley Auto Group
03.2018 - 05.2022
  • Evaluated team performance regularly, providing constructive feedback and targeted coaching for improvement.
  • Contributed to ongoing process improvements by identifying inefficiencies and suggesting innovative solutions.
  • Coordinated cross-functional teams on complex projects to deliver successful outcomes within tight timeframes.
  • Ensured adherence to safety protocols among team members, resulting in a decrease in workplace accidents.
  • Mentored junior technicians, sharing knowledge and expertise to foster professional growth within the team.
  • Boosted customer satisfaction with timely resolution of technical issues and proactive communication.
  • Implemented inventory control measures that minimized stock discrepancies and reduced reordering costs.
  • Streamlined workflow for increased efficiency by optimizing technician assignments and workload distribution.
  • Enhanced team productivity by implementing efficient work schedules and processes.

Manager

Big Guys Automotive
01.2015 - 03.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.

Manager of Operations

Midas Muffler
05.2003 - 02.2015
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Enhanced team productivity by providing effective training programs and performance management systems.

Education

Associate Of Applied Business -

Daymar College - New Boston
Chillicothe, OH
08.1997

Diploma - College Prep

Unioto High School
Chillicothe, OH
05.1992

Skills

  • Diagnostic Testing
  • Testing and repair
  • Safety Compliance
  • System Maintenance
  • Schematics Interpretation
  • Mechanical Troubleshooting
  • Electrical Systems
  • Maintenance and repairs
  • Works Well Under Pressure
  • Preventive Maintenance
  • OSHA Compliance
  • Multitasking and Organization
  • Mechanical Knowledge
  • Customer interaction
  • Computer-assisted diagnostics
  • Software configuration
  • HVAC Systems

Certification

ASE certified

FCA certified

KIA certified

Toyota certified

Michelin Training

Bridgestone Training

Hunter Alignment School

TD Alignment School

Hazmat Training

CPR Training

Timeline

Lead Technician

ER Auto Care
03.2024 - Current

Lead Technician

Herrnstein Chrysler
05.2022 - 02.2024

Technician Team Leader

Ganley Auto Group
03.2018 - 05.2022

Manager

Big Guys Automotive
01.2015 - 03.2018

Manager of Operations

Midas Muffler
05.2003 - 02.2015

Associate Of Applied Business -

Daymar College - New Boston

Diploma - College Prep

Unioto High School

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James Massie