James Matheny

Dynamic hospitality professional with extensive experience at The Ritz-Carlton, adept in leveraging advanced skills in Atlas and Medallia alongside strong leadership to enhance guest satisfaction. Excelled in roles from Bell Attendant to Overnight Manager, significantly improving guest engagement and operational efficiency. Proven track record in staff development and guest relations, ensuring memorable experiences. Resourceful Overnight Manager known for high productivity and efficient task completion. Specialize in team leadership, inventory management, and customer service resolution. Excel in time management, problem-solving, and adaptability to ensure smooth operational flow during night shifts. Committed to enhancing team performance and ensuring guest satisfaction through effective communication and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.