James Matott
Rochester,NY
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
34
34
years of professional experience
Work History
Retail Sales Specialist
Lowe's
Rochester , NY
05.2012 - Current
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Addressed customer questions and concerns regarding products and services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Built rapport with customers through friendly conversations about their shopping needs.
- Answered store and merchandise questions and led customers to wanted items.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
Assistant Manager
The Home Depot Inc
Rochester , NY
06.2002 - 05.2012
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Store Manager
BJ's Wholesale
Rochester, NY
08.1990 - 06.2002
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established customer service standards and monitored staff compliance.
- Implemented successful business strategies to increase revenue and target new markets.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Formed and sustained strategic relationships with clients.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
High School Diploma -
Bishop Grimes High
Syracuse, NY06-1983
Some College (No Degree) - Criminal Justice
Onondaga Community College
Syracuse, NYSkills
- Customer feedback analysis
- Customer relationship management
- Team leadership
- Performance evaluation
- Employee training
- Effective communication
- Time management
- Management
- Multitasking efficiency
Timeline
Retail Sales Specialist
Lowe's
05.2012 - Current
Assistant Manager
The Home Depot Inc
06.2002 - 05.2012
Store Manager
BJ's Wholesale
08.1990 - 06.2002
High School Diploma -
Bishop Grimes High
Some College (No Degree) - Criminal Justice
Onondaga Community College