Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAMES MATTHEW HARPER

Maryville

Summary

I am passionate and driven about delivering high-quality service and value to my clients and partners. I am always eager to learn new skills and technologies to enhance my expertise and performance.

Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Account Representative

Hoffmann Group USA
10.2024 - Current
  • Contacted customers to assess satisfaction and current needs.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Collaborated with other departments to address customer needs and service requests.
  • Supported customer satisfaction through regular follow-up and communication.
  • Presented professional image consistent with company's brand values.

Account Manager

Divvy Homes
03.2023 - 02.2024
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Managed activation and deactivation of utilities of 300 properties per month.
  • Helped develop and write a scope of work to train others and third party vendors.
  • Provided up to date information on utilities and processes to internal teams.
  • Managed utility payments to vacant properties.
  • Worked with field team to resolve issues with utility companies and coordinated communication between field team and the utility.
  • Oversaw third party vendors.

Field Quality Evaluator

Divvy Homes
03.2022 - 03.2023
  • Performed quality control checks for both evaluations and turns SOWs.
  • Reviewed evaluations to ensure comments and cost are assigned to each line item and that photos captured align with company expectations.
  • Ensured that turns SOWs are neither under or over scoped and that items align with company level of turns expectations.
  • Worked cross functionally to provide feedback to field managers, regional field managers, and external vendors on evaluations for areas for improvement.
  • Provided support services to the senior turns strategist on project work and data capture.
  • Reviewed production processes and identified potential quality issues.

Licensed Realtor

Green Team Realty
08.2020 - 08.2024
  • Worked with buyers to find a home by researching the MLS and talking with other agents to see what properties are available.
  • Showed properties to buyers by setting appointments with other agents to show their listings.
  • Worked with sellers to help them understand the market and proper pricing of their home.
  • Held open houses to allow others to see listed and market properties.
  • Negotiated for my clients on both the buying and selling side to get them the best deal that suit their needs.
  • Marketed myself to the general public and to other realtors.

Certified Home Inspector

InspectRite USA
03.2014 - 05.2022
  • Inspected single family homes, commercial, and multi-family properties following the standards of practice adopted by CREIA (California Real Estate Inspection Association).
  • Self-managed my calendar and daily activities including inspections, follow up, and marketing.
  • Helped train new inspectors and others in the industry.
  • Worked with real estate agents and clients, addressing any questions or problems that may come up before, during, and after the inspection.
  • Worked with clients to find contractors to perform repairs and further inspections.
  • Continuously updated industry knowledge to stay current on best practices and new regulations, ensuring top-quality service delivery.
  • Re-inspected commercial and residential constructions which previously failed inspections.
  • Streamlined the inspection process, utilizing advanced technology tools for increased efficiency.

Renovation Scope Evaluator

Zillow Group
08.2019 - 10.2020
  • Conducted high-volume desktop property assessments to verify current home condition and determine repairs needed.
  • Finalized repair/renovation scopes of work that included recommendations on improvements to increase market value.
  • Made critical decisions on property condition and correction items in an efficient and timely manner.
  • Provided the acquisitions team with insight on home conditions and potential repairs for profitable home-buying opportunities.
  • Acted effectively as the liaison with both internal and external parties (field operations, resale team, and real estate partners etc.) for the coordination and upkeep of inventory on hand.
  • Contributed to building and sustaining a positive work environment through the Zillow Core Values.
  • Worked collaboratively with field stakeholders (Zillow Renovation Field Managers, Superintendents, etc.) in a fast-paced environment to complete renovation items to Zillow standard.
  • Complete other duties as assigned.

Education

No Degree - PMP - Project Management

The University of Tennessee - Knoxville
Knoxville, TN

30-hour Fundamentals of Home Inspection & 60-hour live home inspection course - undefined

CASEY, O'MALLEY & ASSOCIATES
Oceanside, CA

Skills

  • 7020 - Florida All Lines Adjuster
  • Certified Home Inspector and Trainer
  • Lead Follow Up
  • Client Needs Assessment
  • Property Condition Assessment
  • Working knowledge of Microsoft Office
  • Property management
  • Goal oriented
  • Department collaboration
  • CNA e-Tool Trained
  • Xactimate Level 1 Certified

Certification

  • 7020 - Licensed Florida Designated All Lines Adjuster
  • CREIA Certified Home Inspector
  • Certified CREIA Home Inspector Trainer
  • Leadership (Past President, Vice President, and Secretary of the San Diego chapter of CREIA)

Timeline

Account Representative

Hoffmann Group USA
10.2024 - Current

Account Manager

Divvy Homes
03.2023 - 02.2024

Field Quality Evaluator

Divvy Homes
03.2022 - 03.2023

Licensed Realtor

Green Team Realty
08.2020 - 08.2024

Renovation Scope Evaluator

Zillow Group
08.2019 - 10.2020

Certified Home Inspector

InspectRite USA
03.2014 - 05.2022

30-hour Fundamentals of Home Inspection & 60-hour live home inspection course - undefined

CASEY, O'MALLEY & ASSOCIATES

No Degree - PMP - Project Management

The University of Tennessee - Knoxville

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