James Matthews
Daiquiri Dogs
Miami
1
Language
19
years of professional experience
To achieve a position as a Front of the House Staff member in a restaurant and or hotel that will cultivate and employ my skills in said field. Where I can provide exceptional customer and guests services.
Work History
Front of House Staff Member
11 Months- Delivered exceptional customer service in high-demand environments, enhancing guest satisfaction.
- Trained and mentored new staff, fostering a collaborative team atmosphere and improving service deliverance
- Handled cash transactions accurately, maintaining financial integrity and adherence to company policies.
- Coordinated with kitchen staff to ensure timely food preparation and quality assurance for all orders.
- Resolved customer complaints effectively, promoting positive experiences and loyalty among patrons.
- Maintained cleanliness and organization of dining areas, contributing to overall ambiance and hygiene standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
Manager
1 Year 1 Month- Led operational strategies to enhance guest satisfaction and streamline check-in processes.
- Implemented training programs for staff to improve service quality and operational efficiency.
- Developed and enforced standard operating procedures to maintain high cleanliness standards throughout the hostel
Massage Therapist
9 Years 9 Months- Apply various massage therapy techniques and modalities on spa member and non member clients
- Certified in Hoshino style Shiatsu acupressure massage
- Adept at practicing Swedish and deep tissue massage
Night Auditor/ Front Desk Agent
1 Year- Sale rooms and create new reservations
- Customer Service & Administration
- Responsible for departmental reconciliation and reimbursements.
Massage Therapist
1 Year- Apply various massage therapy techniques and modalities on spa member and non member clients
- Certified in Hoshino style Shiatsu acupressure massage
- Adept at practicing Swedish and deep tissue massage
Front Desk agent/Night Auditor
1 Year- Create new reservations
- Customer Service & Administration
- Responsible for departmental reconciliation and reimbursements.
Massage Clinical Practice/Student Intern
1 Year- Patient intake, interview, and treatment plan.
- Performed full body massage treatments using Swedish and Shiatsu Techniques
- Clinical experience with exposure to various patients, conditions and treatments plans.
Front Desk agent/Night Auditor
6 Years- Sale rooms and create new reservations
- Customer Service & Administration
- Responsible for departmental reconciliation and reimbursements.
Education
Massage Therapist
Skills
Order taking
Greeting guests
Cleanliness
Memory retention
Language skills
Food presentation
Guest relations
Food handler certification
SUMMARY OF QUALIFICATIONS
- Over 15 years of customer service
- Productive in high volume, high pasted environments
- Exceptional attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Front of House Staff Member
Daiquiri Dogs
08.2025 - 07.2026Read More
Manager
Art Gardens Hostel
03.2024 - 04.2025Read More
Night Auditor/ Front Desk Agent
Aloft Hotel Miami Dadeland
01.2020 - 01.2021Read More
Massage Therapist
AnnaCapri Beauty Salon and Spa
01.2019 - 01.2020Read More
Massage Therapist
Self-employed
01.2015 - 10.2024Read More
Front Desk agent/Night Auditor
JW Marriott Miami
01.2014 - 01.2015Read More
Massage Clinical Practice/Student Intern
Acupuncture and Massage College
01.2014 - 01.2015Read More
Front Desk agent/Night Auditor
Holiday Inn Express and Suites
01.2008 - 01.2014Read More
Acupuncture and Massage College
Massage Therapist
Read More