James Mattingly

• Managed front desk maintenance and client relations
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Maintained Payroll and monthly reconciliation of various clients.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Ordered supplies and maintained a good quality office environment.
• Performed under intense stress while maintaining varied work requirements

- Created schedules for performers & assistants

- Ordered necessary props and reached out to community to fill needs of the theatre

- Personally addressed audience complaints and questions to maintain customer satisfaction

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Coached employees and trained on performing hands on tasks on the bagging floor of the plant
• Evaluated employees to improve performance.