James Mayoral
Los Angeles,CA
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently providing hospitality service through preparing and serving quality product and creating personalized customer experiences, ensuring each visit meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include sequencing tasks, cash handling, and customer engagement.
Overview
2026
2026
years of professional experience
Work History
Barista
Starbucks
Supervisor
Starbucks
06.2025 - Current
- Led shifts of 5-8 partners across café & MOP; redeployed during peaks to keep ticket times ≤ 5:00, while providing hospitality service through the green apron host experience.
- Opened/closed, counted safe, balanced tills, and prepared deposits ; enforced cash-handling SOPs.
- Delivered in-the-moment coaching that improved the customer experience, provide a healthy, productive work environment, and upholding the company's goals and standard.
- Managed ordering, pars, and waste to reduce product waste prevent outs on top SKUs.
- Resolved guest escalations and upheld food safety/cleanliness, supporting audit scores and survey uplift 100 %.
Barista, Barista Trainer
Starbucks
01.2021 - Current
- Crafted high-quality beverages following standardized recipes and customer preferences across espresso & cold bar.
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new baristas on operational procedures and customer service best practices.
- Led onboarding, coffee tastings, and connection behaviors that lifted guest survey scores.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor of Arts - Japanese
California State University, Northridge
Long Beach, CA06-2027
Associate of Arts - Japanese
Los Angeles City College
Los Angeles, CA06-2025
Skills
- Problem-solving
- Networking and relationship building
- Training and mentoring
- Customer service
- Complaint handling
- Cash handling
- Time management
- Attention to detail
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Professional Working
Korean
Professional Working
Certification
- TOP II Certification
Outside of university, I pursued my interest in Korean by taking the TOPIK II exam and received a TOPIK II Level 3 (intermediate), indicating that I am able to to handle everyday and workplace conversations, can communicate with customers, and write simple work messages.
Timeline
Supervisor
Starbucks
06.2025 - Current
Barista, Barista Trainer
Starbucks
01.2021 - Current
Barista
Starbucks
Bachelor of Arts - Japanese
California State University, Northridge
Associate of Arts - Japanese
Los Angeles City College