Summary
Overview
Work History
Work Availability
Skills
Timeline

James Mays

IT Manager
Antioch,CA
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Instrumental IT Manager bringing 8+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Overview

8
8
years of professional experience

Work History

IT Manager

Walkup Melodia Kelly & Schoenberger
San Francisco, CA
01.2020 - Current
  • Closely collaborated with project members to identify and quickly address problems.
  • Communicated with executive team to maximize development efficiencies and resolve technology issues.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Oversee daily performance of computer systems and immediately responded to all issues issues to keep operation up and running.
  • Conducted company-wide technology instruction, onboarding and education.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

IT Consultant

TRIIO
San Francisco, CA
07.2018 - 01.2020
  • Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Managed and made recommendations and performed upgrades to 25 clients, assisting businesses in technology planning aligned with growth projections.
  • Documented all software development methodologies in technical manuals to be used by IT Engineers in future projects.
  • Created service level agreement for IT operational functions including help desk operations.

IT Manager

TekLeap
San Francisco, CA
09.2017 - 01.2020
  • Produced KRI and KPI reports each month, updating customers and President on progress and roadblocks.
  • Oversaw IT department operations and training.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Interviewed, hired, trained and mentored 7 staff members by coaching daily, leading performance reviews and offering constructive feedback.

Help Desk Manager

LifeLong Medical Care
Berkeley, CA
08.2014 - 09.2017
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Used PowerShell scripting skills to contribute to internal technical tools.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Configured and used Samanage ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to Tier 3 technical support needs.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Infrastructure development

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Timeline

IT Manager - Walkup Melodia Kelly & Schoenberger
01.2020 - Current
IT Consultant - TRIIO
07.2018 - 01.2020
IT Manager - TekLeap
09.2017 - 01.2020
Help Desk Manager - LifeLong Medical Care
08.2014 - 09.2017

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James MaysIT Manager