James Mays
IT Manager
Antioch,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Instrumental IT Manager bringing 8+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
8
8
years of professional experience
Work History
IT Manager
Walkup Melodia Kelly & Schoenberger
San Francisco, CA
01.2020 - Current
- Closely collaborated with project members to identify and quickly address problems.
- Communicated with executive team to maximize development efficiencies and resolve technology issues.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversee daily performance of computer systems and immediately responded to all issues issues to keep operation up and running.
- Conducted company-wide technology instruction, onboarding and education.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
IT Consultant
TRIIO
San Francisco, CA
07.2018 - 01.2020
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Managed and made recommendations and performed upgrades to 25 clients, assisting businesses in technology planning aligned with growth projections.
- Documented all software development methodologies in technical manuals to be used by IT Engineers in future projects.
- Created service level agreement for IT operational functions including help desk operations.
IT Manager
TekLeap
San Francisco, CA
09.2017 - 01.2020
- Produced KRI and KPI reports each month, updating customers and President on progress and roadblocks.
- Oversaw IT department operations and training.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Interviewed, hired, trained and mentored 7 staff members by coaching daily, leading performance reviews and offering constructive feedback.
Help Desk Manager
LifeLong Medical Care
Berkeley, CA
08.2014 - 09.2017
- Trained and supported end-users with software, hardware and network standards and use processes.
- Used PowerShell scripting skills to contribute to internal technical tools.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Configured and used Samanage ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to Tier 3 technical support needs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Infrastructure development
Documentation and reporting
Relationship-Building
Network infrastructure administration
Microsoft Exchange
SAAS Products
Network Hardware And Software Maintenance
System Configuration
Staff Management
Timeline
IT Manager - Walkup Melodia Kelly & Schoenberger
01.2020 - Current
IT Consultant - TRIIO
07.2018 - 01.2020
IT Manager - TekLeap
09.2017 - 01.2020
Help Desk Manager - LifeLong Medical Care
08.2014 - 09.2017