JAMES MBUGUA
Forney,TX
Summary
Results-driven Manager with nearly a decade of experience in customer service and sales growth, recognized for successfully reducing shrink and enhancing employee retention. Expertise in event planning and resource optimization has led to scalable operations and increased profitability. Proven ability to build high-performing teams and cultivate relationships that drive organizational success. Aiming to leverage skills to further enhance operational efficiency and team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager (Project Piloting & Support)
7-eleven
Irving, TX
2024.04 - Current
- Executed initial project runs to confirm readiness for field operations.
- Ensured accuracy and compliance of all messages sent from corporate store support center.
- Coordinated efforts between field operations and support center teams to address issues.
- Supported daily business operations.
Operations Manager (Brand Standards)
7-eleven
Irving, TX
2023.06 - 2024.04
- Support all brand standards functions for 5,000+ corporate stores in the U.S.
- Educated field team on upholding brand values.
- Generated weekly CSA reports for leadership.
- Work with third-party vendors to audit stores on brand standards.
- Formulate questions geared at ensuring stores are guest-ready, clean, proper, and that safe food guidelines are adhered to.
Area Leader
7-eleven
Toms River, NJ
2022.05 - 2023.06
- Managed P&L for 16 convenience stores, with full-service gas stations.
- Executed strategic actions to minimize shrinkage using PDCA framework.
- Directed management for 16 salaried store managers and over 170 associates.
- Oversaw KPIs, and identified underperforming areas, and ways to improve.
- Interviewed and onboarded management-level staff.
Temp District Manager
Speedway
New York, NY
2022.10 - 2023.03
District Manager Trainee
Speedway Gas Station
New York, NY
2021.10 - 2022.03
Store Operations (General Manager, AM, SA)
Speedway Gas Station
Jersey City, NJ
2017.01 - 2021.10
Education
Bachelor of Science - Criminal Justice
Felician University
Bachelor of Science - Acturial Science
Karatina University
Skills
- Service-Oriented Communication
- Budget and Expense Control
- Payroll Processing
- Continuous improvements
- Sales Expertise
- Project Oversight
- Excel Proficiency
- Experienced in Word Processing
- Cross-Departmental Engagement
Accomplishments
- Area Leader Rookie of the Year, Northeast Region, 2022
Certification
- Servsafe
Languages
English
Professional
Swahili
Professional
Timeline
Operations Manager (Project Piloting & Support)
7-eleven
2024.04 - Current
Operations Manager (Brand Standards)
7-eleven
2023.06 - 2024.04
Temp District Manager
Speedway
2022.10 - 2023.03
Area Leader
7-eleven
2022.05 - 2023.06
District Manager Trainee
Speedway Gas Station
2021.10 - 2022.03
Store Operations (General Manager, AM, SA)
Speedway Gas Station
2017.01 - 2021.10
Bachelor of Science - Criminal Justice
Felician University
Bachelor of Science - Acturial Science
Karatina University