James McClain
Bryans Road,MD
Summary
Proven Class B Driver with a track record of enhancing customer satisfaction through timely deliveries at Imperial Dade Paper. Excelled in route planning and customer service, boosting revenues by upselling at Tropicana. Skilled in vehicle inspection and GPS navigation, demonstrating a strong work ethic and adherence to safety regulations.
Overview
20
20
years of professional experience
Work History
Class B Driver
Imperial Dade Paper
07.2021 - 11.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Trained to properly secure various types of cargo.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Delivery Driver
Jack & Jill
12.2018 - 07.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Route Sales Representative
Tropicana
03.2005 - 09.2017
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Maintained positive relationships with customers to promote continued business opportunities.
- Displayed products properly at customer sites and according to company specifications and policies.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
Education
CDL Class B Training -
Southern Maryland Tri County Action Committee
Hughesville, MD11-2018
High School Diploma -
Oxon Hill High School
Oxon Hill, MD06-1989
Skills
- Air brake endorsement
- Strong work ethic
- Adherence to safety regulations
- Defensive driving techniques
- Vehicle inspection
- Commercial driving experience
- Route planning expertise
- Customer service
- Documentation skills
- GPS navigation
- Truck weighing
- State and federal regulations
Timeline
Class B Driver
Imperial Dade Paper
07.2021 - 11.2024
Delivery Driver
Jack & Jill
12.2018 - 07.2021
Route Sales Representative
Tropicana
03.2005 - 09.2017
CDL Class B Training -
Southern Maryland Tri County Action Committee
High School Diploma -
Oxon Hill High School